Complaints

This profile includes complaints for Traveling Tails Veterinary Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Traveling Tails Veterinary Clinic has 2 locations, listed below.

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  Traveling Tails Veterinary Clinic

  2250 Thousand Oaks Dr Ste 102 San Antonio, TX 78232-3968

  
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  Traveling Tails Veterinary Clinic

  5010 N Loop 1604 W San Antonio, TX 78249-1335

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13 I been charge for the previous bill that never existed, I already pay off everything at the front when check out my pet on June 13, but when I bring my pet back in for visits at check out I been told I own money for previous bill that been already pay off on June 13

  

  Business Response

  Date: 08/24/2023

  ******************* presented with his dog Ninja on 6/6/2023 for an annual exam, vaccinations and a castration.  The invoice for all of those procedures was posted. ************ then requested 2 doses of heartworm prevention and flea control for each of his 2 pets.  A second invoice was created totaling $130.80, but never posted.  ************ paid for the first invoice on 6/62023 totally $1036.45.    On 6/6/2023 he left the office with his doses of heartworm prevention and flea control.  At end of month the second invoice was found to be open and it was closed.  A statement was sent and owner was notified of balance due.  He returned to the office on 7/13/2023 with Ninja.   Veterinary services were rendered totaling  $148.80.  The new total balance due was $279.60.  ************ paid it in full, but was upset regarding the previous balance.  He admits to having taken the product, but is requesting a refund due to the fact the billing invoice was not closed on and invoiced to him on 6/6/2023.  We have apologized multiple times for the mistake, but he has not been very rude to multiple staff members who have tried to explain the situation.