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Business Profile

Video Game Services

Betstar Palace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/06/2024 i received a message from my friend who i latter found out her account was. Hacked by these people. She told me to deposit with this casino for online gaming they were good. At first they acted like all the rest of the normal casinos i wasn't alarmed except for they called me which is unusual. After i was 2as prompted to deposit 20 then 30 dollars the conversation turned in a different direction. Turns out they wanted me to deposit 50 more and then do something Bitcoin it has something to do with a glitch in the system i quickly began asking for my money to be refunded all of it . I'm sending screenshots of the conversation and transactions. Also there's been a transaction i did not do that looks like they must have tried to put the 50 on my cash app them selves because at the time 8 was arguing with them is when it happened. I'll include the screenshot of that as well because it definitely isn't my attempted transaction.

Betstar Palace is NOT a BBB Accredited Business.

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