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Business Profile

Windows

Pella Products Of South Texas Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/21/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non-Warranty work. We paid Pella $175.00 in advance - service has not been completed. Pella screen door removed for repairs, left in Master Bedroom by technician, technician never returned to complete work and reinstall door. Copy of email sent to Pella on December 16, 2022 out-lining chronological history appears below. Pella "Incident 220914-002008"October 21 We are still waiting for a technician to come to our home at **************, SAT to re-install the Pella screen door that was removed on October 21, 2022 by a Pella technician. November 10 We called Pella, spoke to ******* to advise that we were still waiting for Pella to send someone out to reinstall the screen door. On this date we paid, in advance, $175.00 for the re-installation of the door - see e-mail below. November 15 We received a call from the Pella technician advising us that he could not make the scheduled service call for that day between 3:00 - 5:00 p.m. because he was still tied up on his previous service call.December 2 A technician (*********************) came to our home to re-install the screen door. **** ordered parts for the door over the telephone and said he would return the following Monday, December 5, to complete the job. **** left his cell number for us to call him if we did not hear from him. We have made several attempts to call **** to schedule the completion of the re-installation but have not been able to reach him.December 16 To date, almost two months since its removal, the screen door is still leaning against the fireplace in our Master Bedroom.We are requesting that a Pella technician be scheduled ASAP to re-install the screen door. We are available any day after 10:00 a.m. Since Pella has been paid for this service call, we would appreciate priority schedule.

    Customer Answer

    Date: 01/09/2023

    Better Business Bureau:

    The issue has been resolved.

    Regards,

    *************************************

Pella Products Of South Texas Ltd is NOT a BBB Accredited Business.

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