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Business Profile

Windshield Repair

San Antonio Auto Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for San Antonio Auto Glass's headquarters and its corporate-owned locations. To view all corporate locations, see

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San Antonio Auto Glass has 3 locations, listed below.

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    • San Antonio Auto Glass

      2818 S Zarzamora St San Antonio, TX 78225-1343

    • San Antonio Auto Glass

      3808 Siesta Dr Eagle Pass, TX 78852-5823

    • San Antonio Auto Glass

      10504 Boyer Blvd Austin, TX 78758

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $65 11/10/23 The business tried to charge me 200% more than the highest price if I was to pay for the part myself from the same location. Lied to me about where the part was purchased with an OReily receipt in hand directly from her vehicle. Then they continued to install the part after they said they would not and said they wanted to charge me. Then they charged me another lower price point after removing the part.

      Business Response

      Date: 12/21/2023

      The customer was informed prior to scheduling his appointment that we would charge a $65.00 diagnostic fee to determine the issue with his door window not rolling up. We diagnosed it and gave him a quote on parts and labor. He agreed to the price, and we picked up the part in question. Upon returning to the shop, our technique began installing the part. At this time, the customer requests that we show him the receipt for the purchase of the part. We declined to show him; he became upset and declined to continue with the installation. By this time, the part had already been installed, so we offered a discounted rate. He declined, and we removed the part. The customer paid his diagnosis fee and left.

    San Antonio Auto Glass is NOT a BBB Accredited Business.

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