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Business Profile

Driving School

San Marcos Driving School

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in March my in laws enrolled my daughter in drivers ** with San Marcos Driving School. Everything seemed to be going great until one of the last days of class. Two people came in yelling and cussing at the teacher wanting a refund because the teacher didnt complete his end. I didnt think too much of it at the time. I just felt bad for my daughter because she gets really bad anxiety anytime anybody yells, so she didnt want to return.The class and the driving part had already been paid in full. San Marcos driving school was closing and moving to *************, so we opted to do parent taught driving lessons. After fighting with the instructor for MONTHS we finally got the paperwork saying ****** finished the class portion. He would not mail the forms, he insisted that we drive to NB to pick them up. When my husband and I got there he had me waiting for ********************** the paper because he lost it. Even though he knew someone was coming to pick it up. Then you have to wait 6 months after your permit to get your license. That brings us to today.. today I took my daughter to ***** driving school to sign up for her driving test so she can get her license. The lady behind the desk informed me that the paperwork that I turned in his only half finished. That parent taught driving lessons have to be approved and have special forms. That everything we had was not sufficient to get her drivers license. Now remember the class was paid in full for the driving portion and the class portion with no refund. Now today I had to pay another $420 on top of what my in-laws had paid, to get the mandatory driving portion of it finished and the paperwork transferred so that it was all not for nothing. He was asked multiple times if we needed anything for the parent taught courses and we were told repeatedly no.

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