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Business Profile

Senior Living

Sodalis Senior Living

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Living.

Complaints

This profile includes complaints for Sodalis Senior Living's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sodalis Senior Living has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sodalis Senior Living

      1921 Corp. Drive San Marcos, TX 78666

    • Sodalis Senior Living

      4409 John Stockbauer Dr Victoria, TX 77904-2899

    • Sodalis Senior Living

      550 Rock St Canyon Lake, TX 78130-4052

    • Sodalis Senior Living

      645 Fm 967 Buda, TX 78610-5149

    • Sodalis Senior Living

      11013 Signal Hill Dr Austin, TX 78737-2834

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for deposits and on an independent living apartment for seniors. I paid the money on 02/29/24. I was given a free week of rent ending on 03/07/24. I was scheduled to move into the apartment on 03/10/24. None of my belongings were ever on the property nor did I take physical possession. The paid a pet deposit and the animal never set foot on the property.On 03/10/24, I notified **************** I would not be renting the property after all. My retirement account has been cut by $400 per month and this makes it impossible for me to afford. I asked the company to take any expenses incurred for the prorated days ending 03/10/24. I realized my free week was up before my move in date and was sure I needed to pat the difference.There is no lease agreement for the apartment. There is a contract and it states under the move out policy that I will forfeit all deposits upon notice of move out as the apartment must be repainted and made ready for the new tenant.The apartment had been freshly remodeled and floor replaced according to management. I never moved in. They are keeping my money and charging me into April for rent. The property is already available for another tenant as I never lived there. I have no access to the 3 meals a day I paid for nor the apartment space I leased, yet I am being charged for it.I do not feel the move out policy applies as I never moved in. I need help. The additional rent they say I owe brings the total to over $4000. I cannot afford to lose the entire amount and feel taken advantage of by a policy that does not actually apply to the situation.

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