Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Details:We are filing this complaint against Beyer Plumbing *** regarding an unjustified mechanic's lien placed on our property located at **************************************. This lien is causing significant hardship and is impeding the sale of our property.Background:Contractual Relationship: **************************** contracted A & W Irrigation for plumbing services. ***** Irrigation subcontracted Beyer Plumbing *** to perform the work. We did not have a direct contract with Beyer Plumbing ***Payment: We received an invoice from **************** and paid them in full $5116.00 for the services rendered. Despite this, Beyer Plumbing *** filed a mechanic's lien against our property for unpaid services. **************** has a payment plan in place with Beyer's Plumbing.Attempted Resolution: We reached out to Beyer Plumbing *** to discuss the lien with ***** Beyer, who is named in the lien as having knowledge of the facts and is the Operations Manager. Instead, we were contacted by a woman named ******, who stated that the lien should be discussed with A & W Irrigation, despite her handling all liens.Lack of Resolution: Beyer's representative ****** refused to connect us with someone with the authority to remove the lien, leaving us without a resolution. This left the impression that the Mechanic's Lien is being used as leverage to force ************************************ either to pay Beyer Plumbing in full or have A & W plumbing to resolve the unpaid balance. Beyer Plumbing never made any attempt to contact the property owner.Unjustified Lien: The lien is unjustified as we have fulfilled our payment obligations to A & *********************************** ******************************************* *** has been uncooperative and unwilling to address our concerns or provide a ******************* Impact: The lien is obstructing the sale of our property, causing financial and operational difficulties.
Business Response
Date: 11/22/2024
Beyer Plumbing was contacted by A&W Irrigation to work on a backflow at the location *************************************. This building is owned by ************* of ************
After completion of the project, Beyer Plumbings invoice for services rendered to A&W Irrigation was sent on July 19, 2024. We attempted to collect for several months. Zero representatives would respond to emails or phone calls.
We, Beyer Plumbing, then placed a Mechanics Lien on the property for the backflow services we completed.
On November 11, 2024 we finally heard from A&W for the first time in months and they wished to set up a payment plan. We let them know, that as soon as the invoice is paid off, the lien would be released. A payment of $500 was made on November 11, 2024. This communication was with ***** ******* at A&W Irrigation.
**** ****** got involved that same week and attempted to reach out late Friday (11/15/24), however I was out of the office. I returned his call Monday (11/18/24) morning when I got to the office. It is our understanding that he (****) paid A&W from the invoice they sent him. However, I tried to explain that we still are not paid from A&W Irrigation for the services we provided at the location owned by his company and that is why the Mechanics Lien will stay in place. I attempted to explain several times that the lien will be released immediately after the invoice is paid in full. Since, we have tried to contact A&W for another payment with no answers or response. Emails were sent 11/20 and 11/22. There has been no answers from **** or *****. Our numbers are blocked from A&W numbers.If there are any specific documents you need, please just let us know. We have all documentation.
Customer Answer
Date: 11/25/2024
Complaint: 22563515
I am rejecting this response because:
***** Beyers statement that he has not heard from us since the 20th is inaccurate. On Monday, 11/18/2024, ***** Beyer contacted me following my ****** review and BBB complaint. During this conversation, he attempted to persuade me to remove both the review and the complaint, stating that he would "see what he could do" to resolve the mechanics lien if I complied.
I have attached an email transcript that outlines the timeline of communication and interactions between the parties, as well as an invoice confirming that A & W Irrigation has recently made an additional payment of $1,800.00 toward the outstanding balance owed to Beyer Plumbing. It is important to note that Beyer Plumbing agreed to a payment plan with A & W Irrigation for the remaining balance, an arrangement that ************* of Broward was not informed of initially.
************* of Broward has fully paid A & W Irrigation for all services rendered, and any outstanding balance is solely between Beyer Plumbing and A & W. Filing a mechanics lien against our property, despite this arrangement, is unjustified and has caused undue hardship. Most importantly it is in direct violation of Texas Property Code ******, ******, 53.024.
Thank you for reviewing this matter further and considering the attached documentation that supports my response.
Regards,
**** ******Business Response
Date: 12/03/2024
The invoice has been paid and full. The lien has been released. See attachment.
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