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Business Profile

Computer Programming

Tek Wav

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They accused me of being violent and loud over the phone but I did not get angry.

    Business Response

    Date: 02/10/2023

    ***Document Attached***
    ************************* was terminated as a customer due to rude behavior towards our customer service representatives and technicians. As a company we do not tolerate behavior that is disrespectful or abusive towards our employees. Please find termination letter attached.
    See Attachment/File: Termination Letter - BBB91707513.pdf

    Customer Answer

    Date: 02/14/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    They lied that I was rude when they constantly talk over me.

    Business Response

    Date: 03/10/2023

    ***Document Attached***
    Attached are PDF's of Call Log entries of conversations we had with this client. We are uploading all entries in our billing system.
    See Attachment/File: ********

    Business Response

    Date: 03/10/2023

    ***Document Attached***
    Attached are PDF's of Call Log entries of conversations we had with this client. We are uploading all entries in our billing system. PART2
    See Attachment/File: ********

    Business Response

    Date: 03/10/2023

    ***Document Attached***
    Attached are PDF's of Call Log entries of conversations we had with this client. We are uploading all entries in our billing system. PART3
    See Attachment/File: ********

    Business Response

    Date: 03/10/2023

    ***Document Attached***
    Attached are PDF's of Schedule Job entries where a technician was sent onsite to client location. We are uploading all entries in our billing system.
    See Attachment/File: Scheduled Jobs

    Customer Answer

    Date: 03/14/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    all call logs are not direct recording of the conversation instead they are opinions made by two particular workers. At one point they detail that I didnt reply to their missed call because it was one in the morning.

Tek Wav is NOT a BBB Accredited Business.

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