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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been dealing with Aspen Dental since June 2024. When I would go to Aspen Dental for service they would provide an amount for service and what my cost would be. On or about October 2024, I received a statement from Aspen with a balance due. I immediately contacted the office Manager in the ******* office and was told to ignore because they were still waiting for insurance. I received another statement in November 2024 and I contacted the billing office and relayed the conversation with the ******* Office Manager and was told I would need that in writing from the ******* Office. I contacted the ******* Office Manager and was told they would take care of it. In the interim I had 2 cleanings prior to EACH cleaning I advised that I didnt want any treatments not covered by insurance, however that was, obviously ignored and the bill continues to grow. The billing office says that the ******* office needs to contact them and the ******* office tells me to ignore the bills. The last issue is that I had to pay, up front, for my permanent partial (which I did) and now I am being told that this money was applied to their balance and I still owe for the partial. I have tried many times (verbal and written) to get adjustment but I am hitting a brick wall. I have attached the written conversations I have had.I have documentation of conversations that I did not attach

    Business Response

    Date: 03/17/2025

    Response attached.

  • Initial Complaint

    Date:01/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came in for an introductory exam with insurance and paid a $15 copay for the exam and xrays without any procedures done. Now for the past 3 months I've received a bill requesting $256 for my visit, with the last threatening to get a collections service involved. I've called their office each time i received these incorrect statements to which they replied that they would expunge the mistake and that i should ignore it. I don't like that my credit may be affected by their poor business practices and customer service, so i please ask for your assistance in this matter.

    Business Response

    Date: 02/03/2025

    Response attached.

    Customer Answer

    Date: 02/03/2025

    I have reviewed the business response and accept this resolution. They got back to me via email and showed that the balance was removed. 

  • Initial Complaint

    Date:12/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I trustingly went to Aspen Dental for services. They pushed a variety of things that they knew insurance wouldnt pay for. Furthermore they stuck me with a dentist that wasnt considered to be in my plan network. Now Im $8,000 in debt and suffering all because they want every cent they can squeeze out of someone without a care for disability or limited income.

    Business Response

    Date: 01/06/2025

    Response attached.

  • Initial Complaint

    Date:10/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got billed $651.00. I have dental insurance through ********. I have receipts, for 2 cleaning kits, and where I paid my 50% for deep cleaning, and obiously, they just lost my receipts, or never filled my claims. They are coming back a year later and telling me I owe $651.00 for things I already paid for, and they won't answer the phones.

    Business Response

    Date: 10/22/2024

    Response attached.

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfortunately I was lied to about the cost. I used my insurance and paid too, they assured me I wouldnt owe anything else as I asked several times because I got a retainer until I got my crown. They assured me again I would not owe. Only to get a bill for $521! I was lied to by the office manager too. I still have the voicemail saved. Once I complained she said shed let me know, I called 2 weeks later still nothing. Finally got the voicemail a month later. Nothing resolved. They lie to make people pay for services they know they will bill you for. I also said I was unhappy about a crown I had previously there and didnt want the abutment showing but of course it is just like the one I am unhappy about. How do they get by with these type of services when you pay so much to have a nice healthy smile!Totally unacceptable!

    Customer Answer

    Date: 06/17/2024

    Hello,
    I just saw and read my case was closed.
    I do have a question. I see the complaint was sent to ********, ***
    The office I went to was *******, ***  I am not sure this makes a difference, but if not the correct office could be why no response.
    Just checking to confirm.
    I truly appreciate all efforts!

    Sincerely,
    ***************************

     

    The address is;
    Aspen Dental 
    ******************************************************************************
    Phone:
    ************

    Thank you!
    ************************;

    Business Response

    Date: 06/18/2024

    Response attached.

Aspen Dental is NOT a BBB Accredited Business.

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