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Business Profile

Solar Pool Heaters

915 Solar
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our home is two years old when we moved in in November of 2020 we had no leaks. We installed solar panels through 915 solar ************************* and *********************** came and installed the panels. Since it does not rain too much in ******* the leak showed slowly we called our builder and their roofer told us that 915 solar had done a horrible job and broke many tiles ok the **** and made many problems on the roof I called 915 solar the came and looked at the problem and took responsibility about issue but never came back to fox it. I continue to call email and text and no reply. Not the numbers we have they the person says they are not employed by 915 solar. Brand new home and worst investment we could have done. Horrible job very unprofessional. We need help to get the job done right.

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