Air Conditioning Contractors
Berkeys Air Conditioning, Plumbing and ElectricalComplaints
This profile includes complaints for Berkeys Air Conditioning, Plumbing and Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lack of ***************************
Business Response
Date: 06/19/2024
Our tech went out and performed a leak search as requested. We spoke with ************ and informed him that it is our policy to not discuss pricing over the phone. This is a long standing policy at Berkeys and we try to stay competitive in the market with policies such as these. We have taken Mr. ***** concern under advisement and have reviewed the policy. Ultimately we have decided to keep our policy as is. We appreciate ************ for reaching out to us and expressing his concern as well as sharing his feedback.Customer Answer
Date: 06/19/2024
Complaint: 21775138
I am rejecting this response because: I do not agree with your policy of not disclosing cost when the request is very specific. I do understand that you are not able to disclose pricing when the issues are not known such as "my AC is blowing hot air". I believe your policy is an excuse for abusing customer trust and a way to get to the customer to leverage manipulation tactic to get the business and sell service plans. Frankly, your practice reminds of the car shopping experience where they try very hard to get you to the showroom because they know they "got you" once you're there. You mentioned this is an industry standard, that does not necessarily mean it's right, fair or honest. I am asking the BBB to treat my complaint as "unresolved" for now.
Regards,
*******************Business Response
Date: 07/01/2024
We give every client an chance to make a decision on our services before we begin work. To provide transparency, every client has to sign an estimate approval before we begin any work. Once again, this is a long standing policy at Berkeys that is very common in the marketplace and we will keep our policy as is.Customer Answer
Date: 07/02/2024
Complaint: 21775138
I am rejecting this response because it does not address the issue raised in my complaint. I request that my complaint be tagged as "unresolved". If the business does not want to resolve the issue, I am good with "unresolved" status.
Regards,
*******************Business Response
Date: 07/10/2024
Customer Concern(s)
-We have addressed the client's concern by explaining the "over the phone pricing"policy. We have reviewed the policy and decided to keep it as is.
-We provided transparency by providing the pricing before beginning work. The process of providing pricing before servicing a client insures that there is no manipulation because this gives them a chance to make a decision to use or get a second opinion.
State the facts as you see them
-Our tech went out and performed a leak search as requested. The client signed an estimate to approve the work before we serviced their home.
Actionable Items/ Resolution
-There is no more action to be taken or reason for a billing adjustment because we performed the service as requested by the homeowner.
Customer Answer
Date: 07/14/2024
Complaint: 21775138
I am rejecting this response because: It's the same comment/excuse we heard before. No need to reply again as I'd like to keep this complaint as "unresolved" and share my experience/feedback on social media as appropriate.
Regards,
*******************Initial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 20th, 2024 I paid $8521.35 for a new AC unit. Part of that was $99 for an annual cooling and heating tune-up to the system. I called today (May 22nd) to schedule service prior to the start of Summer (I never called for the heating tune-up). They informed me that no one would be available until the end of August. ****** would be almost over at that point and a 3-month wait for prepaid services is excessive, in my opinion.Business Response
Date: 07/01/2024
We can accomodate this client for an A/C tuneup anytime from Tuesday and after of next week (July 9th).Initial Complaint
Date:08/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 24, 2023 Berkeys sent *********************************************-(their employee) to my home for electrical services. March 25, 2023 ************************ returned and presented himself as Berkeys. He was in my home and backyard from 9:30AM to 5:30PM as a imposter for Berkeys and uninsured. He removed/stole (3) brand new double flood lights from the home without permission. The home is a new construction. He broke (1) light switch inside the home without informing me. In addition he left the wall areas near the switches dirty and trash from the walls where her removed switches. I notified via email Berkeys Office and they had no knowledge Q. Washington serviced my home March 25, 2023. April 6, 2023 Berkeys sent ******************* and another unidentified individual to home to review damages. It was determined (1) multiple light switches required repairing and re-wiring, (2) five light switch plates were taken, (3) three flood lights were taken and (4) inadequate install of backyard lights. ************ returned to complete additional work that was not completed April 6, 23. Berkeys was notified again that wiring/electrical work wasn't working properly. May 3, 2023. ************ returned to the home and requested that I pay for the visit May 3, 2023. The work to be completed was a continuation of the work their employee(Q. W) failed to complete and inadequately performed. ************ was hostile in my home. The Manager for ************ contacted me and stated I needed to pay for services when the service request was a continuation of the March 24th and 25th, 2023 service. When I requested to speak with the owner **** ***, the Manager for ************ stated that **** *** he refused to speak with me. According to Berkeys invoices their Limited Warranty warrants its work to be free from defects in material and workmanship for the warranty period of (1) year from completion unless otherwise stated in writing on the face hereof. I had to hire/pay another electrical company to assess and correct Berkeys work.Business Response
Date: 09/17/2023
We have talked with this client with next steps. We are awaitinf information from the client in order to determine next steps.Customer Answer
Date: 09/28/2023
Complaint: 20501204
I am rejecting this response because the following:Berkeys Air Conditioning, Plumbing and Electric never requested that I provide next steps. In my last conversation with ******************** on September 18, 2023, ******************** stated he would discuss amount to correct issues with Management(CEO/Owner).
The TOTAL amount to correct issue: $1868.45
(1) Reimbursement for initial service appointment request $69.99.
(2) Reimbursement for Initial Assessment fees of Berkeys work in backyard from a new electric company $198.00
(3) Reimbursement for Dining Room Wiring Correction $215.65
(4) Reimbursement for the purchase of all new wall switch plates for the home. According to Berkeys they do not have matching switch plates that match the other wall switch plates in the new home. Berkeys was not able to locate the wall switch brand for the 5 their employee removed from the home without permission. The employed also damages a wall switch as well. Cost for [27] - 3 wall switches $448.20 and Cost for [17] - 2 wall switches $231.71- Total for switches+$679.91
(5) Additional cost for installation of light switches $920.55
Regards,
*************************Business Response
Date: 10/13/2023
The client has not provided us with documentation on the total amount to be reimbursed. On client's conversation with Manager *************************, he asked for documentation so that it could be reviewed by management. The attached items equal 1187.55. There is no documentation for the remaining balance asked.Customer Answer
Date: 10/13/2023
Complaint: 20501204
I am rejecting this response because: ******** continue to respond to they complaint with empty answers. ******** was provided documentation on 8-21-2023, 9-17-2023 and 9-28-2023 that included pictures of the evidence and invoices that documented expenses due to the negligence of their employee. In addition, their employee returned to my home the following date of service and presented himself as a ******** employee. The light switches in my home were damaged. Light switches and fog logs lights were removed from the home. My most recent invoice submitted September 28, ****************************************************************************** the home.
Regards,
*************************Business Response
Date: 11/05/2023
We have sent the Blue Line invoice for ****** to Management for a review for approval of refundInitial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have had the full 'plumbing, ****************************** membership for years now. The service calls have mostly worked out, but WAY overpriced.******** always prides itself on 'Reliable emergency Plumbing, Electrical, AC, Heating service, 24/7, year round when you need it!' motto found on the front page of their website, and the people who sell you on their service. Being a member, it was conveyed to us that if something were to ever happen with our services and we needed them, we would get priority as members to have a tech out at any time to help us with our issue, as advertised.Now that it just started turning 90+ degrees outside, we noticed that one of our air conditioning units was not working. We called at 9pm on Friday night to let them know so we could hopefully get someone out this weekend (if not tonight) to help us. Instead, the dispatch lady was rude and told me the first day they could get to us would be TUESDAY and that they didn't schedule times - we just have to be ready when they can get here. FOUR DAYS WITH HEAT PROJECTED TO BE OVER 100 DEGREES - AND THIS IS 24/7 SERVICE?!Membership and thousands of dollars spent with this company, and this is the kind of treatment we get?! 24/7 emergency service. BS. These are sub-par, snake oil salesmen that give you a false since of protection with their over-priced membership.Business Response
Date: 06/26/2023
PRICING- We acknowledge that our pricing is not the cheapest available. We feel that our pricing reflects the quality of work, as well as the level of certification that our technicians are required to maintain. All of this is built into the cost of every job.
REPAIR- Our records indicate that the repair was canceled by the customer and they would call back to reschedule. We are more than willing to get his unit repaired a timely manner
Initial Complaint
Date:03/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Berkeys on 2/26 because I had a broken handle on a toilet, a leak under a bathroom sink, and a toilet that ran frequently. I booked service for 2/27 and asked what the service call fee was, which was $69 according to her. The rep on the phone was unable to give me a quote for the whole service, but told me the tech would give me a quote on-site for all the services and no work would start until I agreed to the cost. My husband was home on 2/27 and the tech told him all of my toilets needed replaced for $2200 (the least expensive option was $1400) and manipulated him into signing up for a $100 per year membership. The worst part was, the tech charged him $289 to create a quote! I have sinced fixed all issues with a handyman for less than $300 total and about 45 minutes of time. I now know how to fix these things myself and Im absolutely convinced that the tech was either completely ignorant of plumbing or we were being scammed into replacing our toilets for an exorbitant amount of money. I called and complained on 2/27 in the late afternoon once I heard about the experience. I received an email on 3/7. I responded on 3/7 and never got a response. I am out $389 for berkeys to do absolutely nothing!!Business Response
Date: 03/22/2023
We will refund ****** to the client as a customer courtesy. We performed the following below:
Preform the following listed
*Preform two Minor Tank Rebuild Fill Valve, Flapper, and supply line. One located on 2nd floor, one located on 1st floor
master bathroom.
* Preform Major Tank Rebuild - Replace fill valve, flapper, flush valve, supply line and tank to bowl bolts @ 1st floor hallway
bathroom toilet.
* Replace Chrome Flush Handle @ 1st floor hallway bathroom
after discussion of replacement a total 3 of toilets, customer will tech out to tech directly @ ************. If and when
ready to move forward w/ opt 1.Customer Answer
Date: 03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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