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Business Profile

Property Management

PMI Premier
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for PMI Premier's headquarters and its corporate-owned locations. To view all corporate locations, see

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PMI Premier has 2 locations, listed below.

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    • PMI Premier

      950 E State Highway 114 Southlake, TX 76092-5240

      BBB accredited business seal

    • PMI Premier

      950 E State Highway 114 Ste 160 Southlake, TX 76092

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are renting a house from PMI Premier. Our lease started on 02/16/24. We had to push the move in date back a week because they failed to walk through the house before leasing it to us and it was filthy. The previous owner had a dog and there was urine all over the house including the carpet in three bedrooms, the walls and the tile flooring. The house was also still dirty from the previous tenant and had not been swept, wiped down cleaned in any way. There were still bugs all over the house and in the light fixtures/window ***** etc. We did not get reimbursed for the days that we had to wait to move in for them to hire a cleaning crew to actually get the house move in ready. We also shared a list of things wrong with the house on 03/04/24 and only half of the things have been repaired. On 03/31/24 we woke up to termites building mounds through our living room wall about 4 feet up and they wall underneath completely rippled with water damage. We want to move out and have a clean break with our depsit, week in February and the prorate for ***** when we move out to be refunded back to us.

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