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Business Profile

Window Cleaning

Squeaky Clean Windows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Cleaning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/30/24 I processed a transfer for $200 to Squeaky Clean Windows (posted 7/1/24) as a down payment for two window replacements. I was told that after down payment was received, it would take approximately 2 weeks for the windows to be made. When the window installation was completed, the remaining balance would be due. Two weeks after I sent the down payment, I called asking for an update on my order. I was told that he would have to check with his "guy" and he would call me back. I never received a call back. I did this every two weeks for two months. On one occasion I was told to text him my name and address and he would call back. I did not receive a call. The business did not returned any of my calls when I requested an update about my order. I finally began asking for a refund of my payment since it seemed clear that my order would not be completed. I also emailed proof that I sent the business the down payment and I still did not get a response. I have requested a refund by text and by email and have not received any response from the business.

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12, Squeaky Clean cleaned 44 of the windows on my home. We repeatedly told him they were ******** windows and not to use any chemicals. The man cleaning the windows used something that damaged 10 of the windows. When I reached out to Squeaky Clean, ***** said they didn't damage our windows. He refused to come and look and refused to give me his company insurance information. He hangs up the phone and refuses to talk to me. I want the windows replaced and need to file on his insurance.

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* took $800 from me for a deposit on replacement windows. He did not replaced them and told me on April 2, 2024 he would reimburse me and still has not (4/11/2024). When calling, I get screamed at for wanting my money back. He has claimed the window company was closed on a Friday so he could not give me a repair date. This has been on going through texts and phone calls.

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to cancel installation of 17 window springs 2 days after writing check for $1250 down payment and owner, ****************, said could not refund due to mfg in CA stating they would not refund. They only had my money for TWO DAYS, springs had not been made yet. What happened to 3 day law in *****? Now he is keeping my $1250! I am a senior and need my money back.

Squeaky Clean Windows is NOT a BBB Accredited Business.

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