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Business Profile

Durable Medical Equipment

Pain Cure Medical Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a Back brace that was not prescribe by my doctor and they billed ******** for the **** Phone calls to get a return label have been unsuccessful. My doctor did not write an RX for such a device. They need to return the ******** Payment.

    Business Response

    Date: 07/12/2024

    It appears there has been a misunderstanding, as we have obtained the doctor's order directly from the patient's physician. We possess all the necessary documentation to support our actions. Our policy dictates that if a customer is dissatisfied with our product or has any complaints, we promptly issue return labels and notify ******** for a refund. We rendered services to Mr. ****** ******* on 06/13/2024 and sent the request to ******** for refund on 06/27/2024. Kindly ask Mr. ****** ******* to call ******** and inquire about his his reversed charges. His charges have been reversed and his refund has been processed with ********. We apologize for any inconvenience.   

    Customer Answer

    Date: 07/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    Facts matter:

    1. As of 7/16/24 I have not received a return address label.

    2. As of 7/16/24 I have not received a return phone call when leaving message to call me on 7/9/24 and 7/11/24.

    3. My only Doctor has not written an RX for any such device. 

    ******************************* records do not show any such visit or order for such a device.

    In light of the obvious violations of **************** rules and regulations and fraudulent Doctor prescription information, I will be forwarding a compliant to ******** Fraud as well as the Texas Attorney general. I suspect this company as well as the shipping company in ******* are being operated out of ******



     


    Business Response

    Date: 07/31/2024

    We apologize for the inconvenience. We sent the return label on 07-12-2024 but it was an technical issue from courier service end. Mr ****** ******* amount was refunded with ******** on 07-12-2024 and he can verify that as well. On getting the complain of not receiving the return label we arranged a pick up from Mr ****** ******* place on 07-22-2024 and product was picked from his place. His charges have already been reversed and he can verify from *********Our inventory vendor company is located in ****************, ******* and they are operating from their registered address and can be verified. 

    Customer Answer

    Date: 08/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



     

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was receiving calls trying to get me to agree to sending "free" items that the company said my doctor approved. This consisted of suspension sleeve for my arm, two braces for my knee, and a back brace, none of which I needed nor did my doctor order. My daughter-in-law even got on the phone when they kept calling trying to get me to repeat my name, date and "yes" to take the items. Even after saying no, the items arrived at my home and they billed ********* I filed a fraud claim with ******** and am warning other seniors of these tactics.

    Business Response

    Date: 02/06/2024

    It appears there has been a misunderstanding, as we have obtained the doctor's order directly from the patient's physician. We possess all the necessary documentation to support our actions. Our policy dictates that if a customer is dissatisfied with our product or has any complaints, we promptly issue return labels and notify ******** for a refund. We rendered services to Ms. ****** ***** on 11-15-2023. On 02-05-2024, upon receiving her call expressing her disinterest in our product, we immediately provided her with a return label and have initiated the refund process with ********. Ms. ***** will not incur any charges, as all fees will be reversed.

Pain Cure Medical Supply is NOT a BBB Accredited Business.

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