Complaints

This profile includes complaints for Conn's Home Plus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conn's Home Plus

  2445 Technology Forest Blvd. Ste 800 Spring, TX 77381

• 

  Conn's Home Plus

  11051 Northwest Fwy Houston, TX 77092-7311

• 

  Conn's Home Plus

  13337 Interstate 10 E Houston, TX 77015-5801

• 

  Conn's Home Plus

  2800 Broadway St Pearland, TX 77581-9502

• 

  Conn's Home Plus

  4465 N Expressway Ste 77-83 Brownsville, TX 78520-8491

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several pieces of furniture from Conn’s Furniture that was located in Jacksonville, Fl. The company had since gone out of business in Jacksonville. One particular item in question was a second king sized bed I purchased. Three months after receiving the bed it fell apart. I contacted the company , which was still open at the time to report this and was told a technician would come out to assess the bed. After about a couple weeks the technician arrived. The technician stated the bed was not repairable and that he would make a report to have the bed replaced or credited to my account. The technician took the defective bed with him and told me I would hear something once the claim was filed. I never received another item nor credit. I have email correspondence with pictures of the defective bed. Still no resolution. As stated above the company no longer operates in Jacksonville and I have not received a replacement nor credit. The company has reported me to the credit bureau for the amount of the bed plus interest which amounts to more than double what the bed cost. I would like to have this matter resolved.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have paid over 2000 dollars already for this sofa in the last 2 years and have under 1200 dollars left on it. The couch broke and I tried to get it fixed through the approved channels for the last 4 months. The furniture insurance plan they sold me denied my claim and they told me that there was nothing that they could do. They were very unhelpful and now we have a broken couch that we are still paying on with no resolution.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with Conns Home Plus that I opened in 2022. The company has filed bankruptcy since I opened the account. Unbeknownst to myself I have been paying the monthly bill but was unaware that I’m being charged daily interest, thus preventing the balance from being paid off at the agreed monthly payment rate amount. I’m being told the store had a one year zero promotion on the account which again I’m unaware of and would have never agreed to. I have requested the original contract information but would like to express my concern on how Conn’s is being deceitful to their customers for sales especially under the circumstances of the business having to close down. I would like Conns to rectify this matter going forward by charging a monthly interest rate so I can just pay off my debt to them in a fair way. I can just imagine how many other customers are unaware of this same issue and are being unfairly taken advantage of. I don’t have to receive a refund of any kind for any interest in the past just a correction going forward is all I ask.

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package arrived torn open. Its food and its imperative it arrives safely and comfort human consumption. It didnt

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made numerous attempts to reason with the company between October 2024 and January 2025. In October I spoke to a representative due to me not being able to make my payment and my cash option being voided. The company reinstated my cash option and I requested to change my payment date. My payment date never got changed! For the month of December I wasn’t able to make my payment on time due to the date never being changed. A representative called me to collect my payment I told the representative I would like to set up a payment for a specific date and he never told me if I went above a certain date my cash option would be voided. I have spoke to over 5 representatives from December to January. I was informed by one of the representative to call a week later and my cash option should be applied back to my account due to the representative not informing me about my account. Each time I called everyone told me something different about my account. I have made multiple purchases within the company and have been a loyal customer for over a year but how I was treated by the supervisor was very rude. She stated that even though it was the representative fault for miscommunication and not informing me I’m basically stuck paying $400 in interest and it’s nothing they can do about it because they won’t remove it. I have had the worst experience within this company regarding my account. I have never received a email stating my cash option was about to be voided in the month of December. She stated it was notes on my account for my payment date to be changed back in October.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024, I purchased furniture from Conn's Home Plus, a sofa, love seat, chair, ottoman and TV console table, I also purchased insurance on the furniture for replacement for damage. The furniture arrived then then the Console table arrived from *****, in a box, and unassembled, I contacted Conn's because I wasn't told about the table needing to be assembled and that I was not happy with the furniture. I also explained that I was charged way too much from what I was told by the associate that sold me the furniture and I was told that it was too bad because once it is delivered it can not be returned, which I was never told about. When i finally did get the 200lb table boxed moved and opened, It was the wrong table, I called Conns back and was told nothing could be done.
  Then in August I learned that Conns was filing Bankruptcy and I contacted them about how that would affect the furniture protection that I had purchased, and was told that it would be covered, I asked how would they be able to replace damaged furniture, if they are all closed and out of business? And was told that Oh it will be replaced.
  The furniture material is not holding up, it looks terrible and has not been even been sat on that much. I have contacted them several times about this issue and keep getting the run around that the issue will have to wait, I have been told this since May 2024. My account is in the Mitigation but nothing is being done!

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Products were purchased on 07/2024, shortly before Conn's filed for bankruptcy. The business offered a 30 day satisfaction guarantee on a washer/dryer and a stove purchase. I tried to return them 2 weeks after purchase and they assured me that if I tried them for the whole 30 days, the problems with the items would correct themselves. The manager assured me that the 30 day return policy would be honored if the problem persisted. All this knowing as a manager that they would be filling for bankruptcy. Now ********** bank wants their money as they could care less that this was going on with Conn's. We would insisted on a refund two weeks after we made the purchase if we had known that they were filing for bankruptcy. But I am sure that a member of the mgnt team was fully aware and committed this deceptive trade practice.

  Business Response

  Date: 12/23/2024

  We appreciate the opportunity to respond to Ms. ******* concerns. We have attached a copy of our response to Ms. ******* Synchrony Bank dispute received in August 2024 and stand behind our initial response.

  Conn's has gone out of business and closed. There is no one to escalate this to who can make a different decision.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store on 9/01/2024 and purchased a washing machine they had online. Expected delivery was to be on 9/04/2024. That day came and nothing was delivered. I contacted them the following day and was told it was never delivered due to it being out of stock. They instructed me to go back to the store to see about a replacement item or a refund. When I got to the store and explained what happened, the manager at the store said he didn’t have another washer of that price and was not authorized to do a refund. He said I would have to contact customer service again for a refund. I called and the assured a refund would be issued. On 9/09/24 at 3:40pm I called again and was told a refund could not be done until they created a ticket to cancel the item which they did and I would be expecting my refund within 3 weeks. On 10/18/24, I called them again and while waiting for the next representative, I chatted with Maria through their online service. She told me to go back to the store for a refund or to call 1-877-358-1259 to report an issue. Finally a representative came on the phone and said the refund didn’t happen yet due to a ticket needing to be created for a refund and to call back on Monday or Tuesday. On 10/23 the following Wednesday I called was told a follow up ticket would be created and a refund would be issued. On 11/12 I placed another call to which the representative is says the refund ticket was incorrectly placed and she would place another ticket and I would be receiving my refund. Here we are today, 12/20/24 and I still have not received my refund for the item they did not have in stock nor for the delivery charge.

  Business Response

  Date: 12/20/2024

  We appreciate the opportunity to respond to Ms. ********’ concerns. ??
  
  Ms. ******** has stated in the complaint:
  1. She purchased a washer that was supposed to be delivered on 9/4/24, but the item was out of stock, so the order was canceled. She called several times to get her refund but still has not received it;
  2. She is requesting to receive her refund.
  
  Our investigation reveals that:
  1. Ms. ********’ order was canceled because the item was no longer available. Due to Conn’s filing for bankruptcy, all refunds were pending as the Chapter 11 bankruptcy automatic stay is in place;
  2. As of 12/20/24, we have processed Ms. ********’ refund to the card used at the time of purchase.
  
  Upon reviewing Ms. ********’ complaint, we found that her refund was pending a refund of $567.42. Due to Conn’s filing bankruptcy and going out of business, we could not process refunds at the time.
  

  We spoke with Ms. ******** on 12/20/24 and processed the credit of $567.42 to the Visa card used at the time of purchase. Please allow 3-5 business days for the refund to reflect.
  

  We sincerely apologize for any inconvenience Ms. ******** experienced due to the delay.
  
  We appreciate Ms. ******** for bringing his concerns to our attention.
  
  Sincerely,
  Conn's Servicing/Badcock Servicing

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023 I began financing an appliance from Conn's located off Dowlen Rd. in Beaumont Texas. I continued to make payments on my purchase for a year. My appliance stopped working several months ago and I have been struggling to get anywhere with the company to resolve the matter. They have confirmed that it is covered for repairs or replacement but after many failed attempts to schedule for someone to come attempt to service the refrigerator I am at a loss of what else to do but reach out to the BBB for assistance in finding a resolution to this problem. I have No need for the appliance anymore as I was forced to find an alternative solution when the Conn's Company let me down. I do not want the remaining balance to go against my credit that I have been working so hard to repair after suffering an economical and Financial Hardship this year, but I also refuse to continue making payments on an item that has not worked in months. I hope that you can assist me in finding an acceptable resolution to this issue!

  Business Response

  Date: 12/17/2024

  We appreciate the opportunity to respond to Ms. ****** concerns.
  
  In her complaint, Ms. **** stated:
  1. She purchased an appliance and confirmed that repairs are covered. The appliance stopped working months ago, but she has been unable to get assistance in setting up an appointment.
  2. She is requesting a correction to her credit report.
  
  Our investigation reveals the following:
  1. Ms. **** purchased a refrigerator with a 48-month Repair Service Agreement. We have no records of her contacting us prior to Conn’s store closure. She has been provided with the contact number for Assurant, the current warranty administrator.
  2. Ms. ****’s credit report is being accurately reported.
  
  Prior to the closure of Conn’s store, we have no records indicating that Ms. **** contacted us regarding any issues with her appliance. However, we did show that she called on November 12, 2024, to inquire about service and was given the contact information to schedule an appointment with Assurant.
  
  Ms. ****** warranty on her refrigerator is valid until August 28, 2027. She may contact Assurant directly at 800-316-2993 to schedule service. Assurant currently administers the Repair Service Agreement.
  
  We appreciate Ms. **** for bringing her concerns to our attention.
  
  Sincerely,
  Customer Relations
  Conn’s

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order for a stove, upon delivery it had scratches and I filled a complaint and turned in pictures. I recieved notice from them that they would refund me for $250.00 since it was damaged. I have contacted them multiple times and put in a serv order so they would refund me. Then they have filled bankruptcy and now are saying they cant help me. I have an email with the second reference to this issue. I still have not recieved the refund and just want the adjustment made.

  Business Response

  Date: 12/17/2024

  We appreciate the opportunity to respond to Mr. *********** concerns. As a reminder, Ms. ********* may contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252.??
  
  Ms. ********* has stated in the complaint:
  1. When her stove was delivered, it was damaged. She was offered a $250 refund but still has not received it;
  2. She is requesting a billing adjustment.
  
  Our investigation reveals that:
  1. Ms. ********* reported damages after receiving the range and accepted a $219.99 concession to her account. However, due to bankruptcy filing, there was a delay;
  2. We have processed the concession of $219.99.
  
  
  Upon reviewing Ms. *********’s complaint, we found that on May 8, 2024, she purchased a range that was delivered and accepted in good condition on May 10, 2024.
  
  After further review, Ms. ********* contacted us after the delivery, stating that the range was scratched. After sending the requested information, she was offered and accepted a concession of $219.99 and advised to allow 2-6 weeks for the credit to reflect on her account. Unfortunately, within that timeframe, Conn’s announced we had filed for bankruptcy and was going out of business, which caused a delay. As of 12/16/24, we have processed the credit of $219.99 to Ms. *********’s account. We ask Ms. ********* to allow 3-5 business days for the credit to reflect on the account.
  
  We appreciate Ms. ********* for bringing her concerns to our attention.
  
  Sincerely
  Customer Relations
  Conn’s