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Business Profile

Commercial Contractors

IES Residential Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for IES Residential Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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IES Residential Inc. has 2 locations, listed below.

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    • IES Residential Inc.

      null Stafford, TX 77477

    • IES Residential Inc.

      1040 Sand Island Pkwy Honolulu, HI 96819-4345

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Disposal breaker keeps tripping on a daily basis. It was worked on previously by IES,. Tech had replaced breakers and checked connections under the sink. Tech stated to me at that time if problem persist to replace the disposal. Well it seemed like the issue resolved and ,then the breaker would trip on a monthly then weekly basis. We just dealt with it and then replaced the disposal . Now the issue is worse where it trips on a daily basis multiple times, Neighbors indicated they had IES out several times for the exact issue. We are wondering if something is wrong with the house wiring or breaker panel having a short in it. We would like IES to come out and check the wiring under the sink at the outlets/switch and at the breaker panel at no cost.

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Disposal breaker keeps tripping on a daily basis.
      It was worked on previously by your techs,. Tech had replaced breakers and checked connections under the sink. Tech stated to me at that time if problem persist to replace the disposal. Well it seemed like the issue resolved , but then the breaker would trip on a monthly then weekly basis. We just dealt with it and then replaced the disposal . Now the issue is worse where it trips on a daily basis, Neighbors indicated they had ya'll out several times for the same issue. We are wondering if something is wrong with the house wiring or breaker panel. We want to know if this is something ya''ll will cover the cost to fix.

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/24/23 I agreed to have a solar system installed for $40k
      I did not get a site survey until mid March.
      At this point I ran into problems with the engineer designing the system. No one had told him anything about what sales and I agreed to verbally. Why? Because they insisted the details would be documented at the design review.
      He told me they couldn’t install the equipment in the garage due to law.
      Not true however, he kept insisting. Uhhg!!
      Finally they came to install. 1st it was insisted I was to dig the trench. I know we agreed they were going to do this but was forced into a change order to cover. (What else are you going to do at that point?)
      The subs followed no common sense and installing by the seat of thier pants. The used my tools and screws without asking l. Then they didn’t clean them after digging the trench.
      They asked for sheet of OSB that I didn’t know I was to supply. Did know what for at the time.
      Aside from looking horrible.
      The real concerns come in mounting equipment outside on untreated osb, not put conduit in ground at or below 18”, installing conduit the prevents latches from allowing the box to close, installing boxes to close to walls making difficult to open, not properly filling in the trench killing grass and creating deep holes were not fully filled, the list goes on.
      Amidst concerns the 1st day of install. I asked IES to send someone onsite while the subs finished the job the 2nd day. They asked me to direct the subs. Uhhg, I didn’t want a confrontation that is the Proj Mgr job, right? Plus the Electrician was in charge when it was convenient and not otherwise. 2nd he said the mess was what I agreed too. (I didn’t and he heard what he wanted.)
      In resolution after IES came out and said they would make it right.

      After 2 weeks they finally said we will fix but it is $11k co but would only charge $6k

      Please help them have common sense.
      Customer service they are not!!!

    IES Residential Inc. is NOT a BBB Accredited Business.

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