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Business Profile

Septic Tank Contractors

Hopco Clearwater Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a year maintance contract with this company and it was NOT provided. I requested for them to NOT call me at 7 am and because I had to ake that request more than once I was upset the last time I called them. The lady ***** is RUDE!! Because I made this request the tecs just dont call and put notes in the system that there are errors in the system but we have NEVER been made aware of problems. We paid for year of service and didnt get it! They never contacted me to advise that they would not be extending our service either, so now I have a letter from the city about not having a valid septic company set up. They either need to refund my money for the previous year or do the 2023-2024 year for free!

    Business Response

    Date: 11/21/2023

    THIS LADY HAS BEEN A PROBLEM FOR A WHILE.  WHEN SHE CALLED IN SHE WAS RUDE TO THE OTHER GIRLS IN OFFICE AND SHE WOULD NOT LISTEN TO THEM O THEY TOLD ME SO I TOOK THE ******* I WAS VERY NICE )  EXPLAINED THAT WE HAD THIS CONVERSATION BEFORE AND I THOUGHT EVERYTHING WAS OK.  THEN I TOL HER THERE WAS NOT NEED FOR HER TO BE RUDE TO THE GIRLS IN OFFICE AND I GUESS THAT WAS NOT WHAT SHE WANTED TO HER SO SHE CALLED ME A  BITCH!  I HUNG UP.  THAT WAS THE END OF THAT CALL  SHE WILLNOT EVERY CALL HER AGAIN AND WE WILL NOT DEAL WITH HER,.  WE HAVE SOME OF HER FAMILY THAT WE DO WORK FOR AND THEY ARE VERY NICE. 

    THANK YOU

    ***************************

    SORRY THIS IS THE FIRST I HAVE GOTTEN FROM YOU, BUT SOMETIMES MY EMAILS GO TO TRASH OR SCAM

    Business Response

    Date: 11/24/2023

    we did go out to do her service and could not get in she has repairs that need to be fixed but she told us ***** fix them .  thanks ***************************

    Customer Answer

    Date: 11/30/2023

    I am rejecting this response because:   The onther ladies in the office are a delite to deal with but she is not!  Things were great when we started service.  I had been called 3 times in a row one morning BEFORE 7 am!  When I finally answered the phone the tech on the line was her son.  I told him to please put in our file NOT to call me before 7 am!  He said he would make note of that and it wouldnt happen again.  Yet 3 months later I was AGAIN called at least 3 times BEFORE 7 am!  I called into the office and was VERY upset!  I informed her that there is NO reason whatso ever that a tech should be calling someone that many times that early in the morning!  She said that was "just what they do".  I informed her that I have worked as a service tech schedular for over 10 years at a few differnt companies and that there is no way they dont have the information in advance of at a minimum of the day prior to advise the scheduling of a service call.  She told me she would add the notes to the system but she was VERY rude about it.  I think is was just because it was her son I was calling complaining about.  I NEVER heard back from them and no one has EVER shown back up.  When I called because of a letter I got from the county about not having a valid septic contract on file the very sweet lady that I spoke with first advised me that the have in face NOT been sending anyone out to my home to assess the system because I asked not to be called before 8 am.  She also informed me that notes had been added to the system about issues and an apparent refusal that we knew nothing about.  Upon me telling her that she placed me on hold and transerefd me to this horible woman yet again.  She right away got an attitude with me (after she pulled my acount up) and told me that they decided not to renew my contract.  NEVER once was I informed we had issues.  No one has shown up in I dont know how long from there company to ever look at the system so I'm not sure how they know there is an issue when they are not coming out.  If she would not like to extend services that's fine but we need a refund for the services we paid for and didnt get!

    Business Response

    Date: 12/01/2023

    we did go out to do her service and could not get in she has repairs that need to be fixed but she told us donot fix them .  thanks ***************************

    Customer Answer

    Date: 12/01/2023

    I am rejecting this response because:   They came out 1 time and we were never told repairs needed to be done other than the pump needed tobe replaced.  We did not want to pay the price they wanted to charge so my husband replaced the pump his self.  They never came out again!  They even had it noted in my file that no one came out they just copied the notes.  I paid for services that I didnt get!

    Business Response

    Date: 12/05/2023

    ************ IS NOT ***** NICE PERSON AND IS NOT TELLING THE ***** UT THAT IS OK IF SHE SEES IT THAT WAY.  SHE NEEDS TO READ HER CONTRACT IT PLAINLY SAYS NO REFUNDS,  MAYBE YOU NEED TO TALK TO MY SON ********************* HE SAID HE HAD SEVERAL CONVERSATIONS WITH HER ABOUT  THIS AND MAYBE HE COULD HELP MORE, BESIDES I WAS NOT RUDE TO HER AND SHE WAS VERY RUDE TO MY GIRLS IN FRONT OFFICE PLEASE ADVISE AD TO IF YOU WANT **** TO SEND YOUR OWN WORDS, THANKS ************; SORRY SHE KNOWS OF REPAIRS THAT NEEDS FIXED AND TOLD US NOT TO REPAIR THEM SO WE DIDNT.

  • Initial Complaint

    Date:08/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a service agreement with Hopco Clearwater systems to inspect septic system for proper operation and aerator filter replacement. Was to be performed 3 times a year we are well into eighth month and we have not had an inspection. I have called numerous times with the promise of being called back that the person with the info was out of the office, which has never happened

    Business Response

    Date: 10/19/2022

    Business Response /* (1000, 5, 2022/08/30) */
    Was not aware there was an issue when I talked with him, he was fine when we spoke. I think his wife made this complaint, not sure. Let me know.

    ******* ******

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