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Business Profile

Chemical Production

Alliance Chemical

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec.28 2024 I placed the order on Amazon from this page ************************************************************************************************************** The price was 105$, I had previously purchased a gallon of this product from the seller about two years ago, no issues at all, at about the same price point. So having seen the image of a gallon canister again I placed the order, this time unfortunately without verifying the description properly that this item was only one quart.I find it absolutely deceptive of the seller to be using the clear image of a gallon canister, the exact same one as on the page for the gallon,******************************************************************************************************************************************************* The only difference is seen by zooming in to read the quantity on the label They have claimed in writing that the quart can is "nearly identical". We have been communicating back and forth for two weeks now, their only proposed resolution would be for me to return the item at my cost plus a 30% restocking fee, which would be approaching the total price paid.I have requested a 75% refund and that they change the image to an actual quart can like i received. Their response has remained the same, no refund and complete denial of anything misleading or deceptive about the image used

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