We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Chiropractor Information Bureaus

Advanced Chiropractic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chiropractor Information Bureaus.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 3 1/2 month old twins that were super cramped in the womb and as a result are having issues with range of motion. I have met my out of pocket maximum and deductible so the first place I started was through my insurance (Aetna) to find a provider in network. I called my insurance company and made sure chiropractic care was covered 100% since I had met my maximum for the year. I found them through the app to make sure they accepted my insurance. I decided to go with Advanced Chiropractic even though they said it would be $59 to see them both because I could handle that cost if it meant my babies would get the care they needed. I explained numerous times that my insurance maximum had been met and they said I was covered 100%. What I was not told is that the $59 didnt cover any kind of adjustment. When I showed up on Monday I had to rush through two sets of paperwork and paid the $59. We saw ************** and she was very knowledgeable but There was no adjustment made. I was told to come back the next day for treatment plan and payment options. When I arrived today I was sat in a small room and asked to watch a 15 minute video about how it made sense to spend $3K-5K on chiropractic care to avoid a $10K surgery in the future. I knew a sales pitch was coming. I checked again on my insurance app to see the coverages and it showed that as of today (12/12/22) that they were no longer in network. I have the screenshot to prove it. I was presented options for treatment which equaled to about $800-850 for a 6 weeks. I explained that I didnt have the ability to commit to that, especially at the holiday season and my insurance should have been contacted before showing a payment plan. Im upset that I spent that money and didnt even have my babies treated. I have always walked out with an adjustment. The whole experience made me feel that money was the number one concern and I feel misled. I burst into tears as soon as I walked out of the door.

Advanced Chiropractic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.