Reviews

This profile includes reviews for Acer Service Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Acer Service Corporation has 20 locations, listed below.

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  Acer Service Corporation

  1394 Eberhardt Rd Temple, TX 76504-8832

  
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  Acer Service Corporation

  133 8610 Glenlyon Pkwy Burnaby, BC V5J 0B6

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  Acer America Corporation

  8070 Hwy 64 Bartlett, TN 38133

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  Acer Service Corporation

  PO Box 2000 North Sioux City, SD 57049-2000

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  Acer Service Corporation

  7565 Irvine Center Drive Irvine, CA 92618

Review Details

• Review fromDarneshia J

  Date: 11/16/2023

  1 star

  Darneshia J

  Date: 11/16/2023

  THIS COMPANY IS A SCAM. I sent my sons laptop in for repair which they received on ***** they sent me the WRONG lap top back. I sent them the wrong laptop back which they received on *****. Now this is where the fun begins. I wait over a week and no one has emailed me or contacted me with an update of my product. I called on ***** and spoke with supervisor ****** who said he would call back because ****** my case worker was not available and i'm assuming no notes are on my file. He never called back so I called back again on ***** and spoke with supervisor ******* who obviously has no empathy but he basically said he would call back because yet again they have no idea where my laptop is. At this point i'm ready to go to my local news and have them report this story because they don't give refunds or send out loners when they misship items. I just want my sons laptop back, it that too much to ask for? I would NEVER buy another ACER Product after this! Case ID *********
  

  Acer Service Corporation

  Date: 11/22/2023

  November 22, 2023 
  
  
  
  Better Business Bureau  
  1005 ********* 
  ******, ** 78752 
  
  
  
  RE: *******************************;
  
  
  Thank you for your recent inquiry on behalf of ******************. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.   
  
  A member of Acers Corporate Customer Care reviewed Ms. *************;concerns. A resolution has been reached with ****************** and Acer regarding this matter. ****************** has received her replacement product and we aplogize for any inconvenience we have caused ******************* 
  We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please do not hesitate to contact us. 
  
  
  
  Best Regards, 
  
  Corporate Customer Care 
  

• Review fromPaul G

  Date: 11/15/2023

  1 star
  After seeing the customers' ratings of this business, I'm amazed that BBB gave them a rating of A+. This defies imagination. Based on information I found on their websites (acer.com and store.acer.com), I ordered 3 different Acer computers (3 separate orders), with my intention of having a computer with a *** drive. Each computer's specs described on Acer's websites included the *** drive. I also spoke with 2 tech support/sales people who guaranteed that the particular models I was interested in did include the *** drive. Long story short, not one of the computers came with a *** drive. There was a dummy *** door on the chassis and a housing for the *** inside, but it didn't contain the ***. Today I received the third computer and after seeing no ***, I called their sales department to complain. The person said their manufacturer's specs included the drive and that I should read it, which is ridiculous. Not only doesn't Acer include ANY documentation with the computers (no set-up instructions, no warranty, nothing), but their websites contain misinformation about the specs. This computer gets shipped back tomorrow. Acer's websites are inaccurate, at best. Their support personnel seem to be unaware of what's going on, and an email to their e-commerce department to report the inaccuracies on their website was ineffective, with no response and no corrections to their website. With issues like these, I have no faith in the products they're selling. I'm leaving a 1 star rating because this website will not accept no stars. Next stop, *****

• Review fromJared F

  Date: 11/04/2023

  1 star

  Jared F

  Date: 11/04/2023

  Won't answer simple questions about products without payment. 100% a scam service. DO NOT BUY OR USE
  

  Acer Service Corporation

  Date: 11/13/2023

  November 13, 2023                                                                              
  
  
  
  Better Business Bureau
  1005 *********
  ******,** 78752
  
  
  
  RE: *************************
  
  
  Thank you for your recent inquiry on behalf of *******************  We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
  
  A member of Acers Corporate Customer Care attempted to reach ****************** by email, to address his concerns. We have not heard back from Mr. ******************* so we are unable to address his customers concerns further.  If the ****************** still needs assistance, he is welcome to contact us at the phone number provided in our emails.
  
  We hope this letter has satisfactorily addressed the Better Business Bureaus concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please dont hesitate to contact us.
  
  
  
  Best Regards,
  
  Corporate Customer Care

• Review fromGreg P

  Date: 10/17/2023

  1 star

  Greg P

  Date: 10/17/2023

  In the first year my Gateway Windows 11 GWNR ***** -BL laptop suffered an extremely swollen battery that heaved the keyboard and the touch pad, and twisted the metal on the back/bottom. i called them and they were very worried about a fire and an explosion. They asked it be sent back to them. They have now had it for almost 2 weeks and refuse to say what they will do except they continuously and repeatedly say I will get a reply within 24 hours, which is not true. They are stalling.
  

  Acer Service Corporation

  Date: 10/20/2023

  October 20, 2023                                                                                 
  
  
  
  Better Business Bureau
  1005 *********
  ******,** 78752
  
  
  
  RE: ***************************
  
  
  Thank you for your recent inquiry on behalf of ***********************  We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
  
  A member of Acers Corporate Customer Care reached out to Gateway *** regarding ********************* complaint. Gateway *** has advised they have reached out to ********************** and are shipping his replacement computer today; it should arrive next week. Gateway *** will follow up with ********************** directly to ensure his concerns are fully resolved.
  
  We hope this letter has satisfactorily addressed the Better Business Bureaus concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please dont hesitate to contact us.
  
  
  
  Best Regards,
  
  Corporate Customer Care

• Review fromtimothy k

  Date: 09/18/2023

  1 star
  Its Been a few years now but my daughter still cries, I received a predator monitor that would not turn on when I connected to my daughters pc her video stopped working all together, I hooked to my pc both with newer **** at the time and monitor would not turn on when I reconnected my old acer because I use to buy allot Acer products screen had a red tint. I call tech support and let me tell you, wanna talk about rude inconsiderate people! he asked is there another pc I told him my 19 year old son but he just bought the *** 2080Ti he saved for months and coast like $2500 it was a founders card if im saing it right but his pride and joy. I tell the rep 2 pc video is messed up he said the **** were not **** and guarantied me nothing will go wrong. I hook it up still nothing put my sons 3 Acer Predator monitors back and pc turns on. I thought I was in clear till he came home and turned on a game and instead of red tint it would be blue red or yellow. Now im told send monitor back for repair. I explained I waited a month for monitor it was my daughter xmas gift it was delivered last night replace it. after 2 min arguing i got hung up on. I speak to another rep I say I will send the monitor and the gpu to show them its not a scam. 2 weeks go by I call and im told they cant fix gpu and monitor gsync was bad and a short with power they will let me know when they are shipping it. I explain this is bs I dont want that and what do I do about GPU im broke. I call the next day to try and get a manager and I am told the monitor was dropped off 2 days ago by fed ex. I look at ring camera no its not. I ask about GPU now they never got the **** Im told I have to make a police report. I live in suffolk ny I call cops they will not make a report because fed ex never came so no crime. Acer pretty much told me to f myself ruining my daughters ****, I am a single dad. my daughter asked me again today if she will ever get her monitor great to tell a 6 year old.

• Review fromGreg D

  Date: 07/21/2023

  1 star

  Greg D

  Date: 07/21/2023

  They are stating with some of there Laptops that they are Windows 11 Pro latops, Where they are not, They are Windows 10 Pro. They are not the only manufacture doing that, I come accross this problem , With a lot of the manufactures doing that. I can,t believe, That no one, Has had any of these companies , Charged yet, For false advertizing.
  

  Acer Service Corporation

  Date: 07/24/2023

  Thank you for your recent inquiry regarding Windows 11 Pro.  We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.  If you want a notebook with Windows 11 Pro look at the Travelmate and Concept D series.  If you go to the Acer website and then select either the Travelmate or Concept D series units, you can go towards the bottom of the page and select the filter for Windows 11 Pro and it will show what units ship with that operating system. Thank you again for your inquiry and for providing the opportunity to respond.

• Review fromRogers N

  Date: 06/20/2023

  1 star

  Rogers N

  Date: 06/20/2023

  I've purchased four Acer laptops over the last couple of years, and they just consistently lack quality. The first laptop was the only one that actually worked well. The second laptop, went to a local repair shop for service. The third laptop encountered recurring technical issues, resulting in a trip to the service center for repairs. To add insult to injury, my most recent purchase, the fourth laptop, experienced a catastrophic failure shortly after I got it, and was deemed irreparable. So, Acer had to replace the last laptop and they decided to only give me a 90 day warranty on the replacement laptop. Based on the Acer's history and quality control failures, I need more than a 90 day warranty. Anything beyond their 90 day warranty, I would have to purchase again for $50. This is absolutely shameless. As a customer who values efficiency and dependability, I'll be exploring other options for my future laptop needs. Acer has some serious quality control issues. I can't justify investing in a brand that consistently falls short in terms of reliability and performance. And, I will not be buying another $50 warranty on principle. Sorry Acer, but you have to do better.
  

  Acer Service Corporation

  Date: 06/21/2023

  June 21, 2023                                                                          
  
  
  
  Better Business Bureau
  1005 *********
  ******,** 78752
  
  
  
  RE: ***************************
  
  
  Thank you for your recent inquiry on behalf of *****************  We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
  
  A member of Acers Corporate Customer Care spoke with **************** yesterday regarding her concerns.  We advised *************** that we are unable to address her previous concerns with her other products. However, regarding her current issue, she is within her 1-year manufacturers warranty and has sent her product for repair.  We are unable to obtain the parts necessary to repair her computer, so we offered to replace the product in lieu of repair.Her current warranty will transfer to the replacement product, or she is provided with a 90-day warranty, whichever is longer.
  
  This is the same warranty she would have received with the repair of the same computer.  Unfortunately, we will be unable to provide **************** with additional warranty time on the replacement product.  We advised **************** to check with her credit card company as she may have additional protection with them at no additional charge.
  
  We hope this letter has satisfactorily addressed the Better Business Bureaus concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please dont hesitate to contact us.
  
  
  
  Best Regards,
  
  Corporate Customer Care

• Review fromPatrice I

  Date: 03/03/2023

  1 star
  Bought a desktop computer from Acer (Acer Aspire) about 9 months ago. Worked ok, but last month it would not power on. Contacted Acer and since it's under warranty was told to return it so we did. I called to follow up and was told they are NOT going to repair it because they found a *****. They sent a picture of the inside of ANOTHER computer with a ***** on its back. 1. I haven't seen a ***** like that not even in the neighborhood so no infestation issues from my end. 2. The ***** looked like it recently died and was adult size so how would that crawl into a computer? 3. The picture of the inside of the computer they sent was not ours, it looked very old. We know this because we have 2 Acer same model. So we sent them a picture of the one at home which is about 2 years old and there's no comparison. The repairs department is lying. I believe they just didn't want to fix it. I would not recommend buying from Acer, find a more reputable company.

• Review fromChristopher C

  Date: 02/16/2023

  1 star

  Christopher C

  Date: 02/16/2023

  My parents 65+ bought me a monitor from this company and it was broken in the box. They company completely denied to replace their product. They are selling their broken manufacturing products for full price
  

  Acer Service Corporation

  Date: 02/17/2023

  February 17, 2023Better Business Bureau ************************************************ RE: *********************************** Thank you for your recent inquiry on behalf of ****************. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers. We have reviewed ****************** complaint. We are sorry to hear his product arrived damage. If a product arrives damaged from the reseller, **************** will want to reach out to the reseller directly to address his concerns. The manufacturers warranty is only for repair of manufacturing defects and would not address physical damages. For additional information regarding the warranty please go to ************************************************************************************* hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.Best Regards,Corporate Customer Care

• Review fromThomas K

  Date: 02/02/2023

  1 star

  Thomas K

  Date: 02/02/2023

  I've purchased an Acer Predator Laptop in March 2022 and about 8 months later, it completely shut down in the middle of gaming. It was essentially dead, a brick. So I sent it to Acer under warranty and Acer repaired it and sent it back to me. It worked fine for about a month when it shut down AGAIN. Exact same issue, completely dead. But since I'm still in warranty, I go through exact same process again, but this time, Acer suspends the repair, waits a week and then sends me an email claiming there's damage on the laptop that's not covered by warranty and it's uneconomical to repair it. They 'offer' selling me the same model at $1600 with a 90 day warranty. That's both more than it originally cost and more than I could buy it new myself, with a 1 year warranty.Since I have no idea what they're talking about, I ask support to send me pictures and info. So Acer sends me pictures showing my Laptop having a dented, broken corner with actual deformation, like it was dropped right onto the corner from height or bashed against something.The problem? My laptop was superficially completely fine, no damage, no breaks, no scratches, no dents. From outside there was ZERO visible damage. Acer Support claims there's no damage to the box and the packaging was fine, which means they're claiming that I sent it this way.To be completely clear here, Acer technicians apparently saw that they'd have to replace all the same parts as last time but decided to physically break my Laptop instead, then claim they received it that way (basically claiming I did it), so they would get out of honoring warranty.Never in my life have I encountered a business practice this s***** and malicious. How am I supposed to prove that I didn't damage it? Film my entire packing process, have an independent witness? Acer can just slam your laptop on the ground in their little service center, claim you did it and refuse repair.
  

  Acer Service Corporation

  Date: 02/06/2023

  February 6, 2023
  
  
  
  Better Business Bureau
  1005 La Posada
  Austin, TX 78752
  
  
  
  RE: Thomas Kirschner
  
  
  Thank you for your recent inquiry on behalf of Mr. Kirschner. We appreciate the Better Business Bureau’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
  
  A member of Acer’s Corporate Customer Care has spoken with Mr. Kirschner. We provided Mr. Kirschner with an option to resolve his issue that was mutually agreeable.
  
  We hope this letter has satisfactorily addressed the Better Business Bureau’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact us.
  
  
  
  Best Regards,
  
  Corporate Customer Care