Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 25th, I was in Temple for my sister's funeral. I had arranged to have my hair to be done at *****************, 116 ********* in ************************, ******************* ******* owner. The young lady came in before opening to oblige me so I could make the funeral on time. At check out, she quoted the cost of $35.00. I obliged and even gave her $10.00 tip for coming in early. She informed me a text would be sent to my cell phone with the receipt. The following week I checked my credit card charges. She had charged me $55.00 not $35.00 as quoted. I noticed also, The name on my charge was listed as Rebel Roots in ****** and not Image Hair studio. I submitted an email to ******************* ******* who is owner of ***************** and did not receive a reply. Then I wrote a letter to her and to date have not received any response. I merely asked for a refund of the difference in the charges. I have no pictures, never received a receipt. Only the charge is shown on my credit card.

  Business Response

  Date: 08/30/2022

  Good Afternoon, 
  
  I am responding back to the complaint made by Mrs. ******* It is unfortunate that I have to send this email but I will respond to the complaint and have to respond to This complaint because I am merely believe this was confusion on her behalf. As stated June 25 Mrs. ****** came in for her after our appointment that I Agreed to come in I did not charge her in after hour fee, as I normally would. *************************** owner of image salon how do you spoken with Mrs. ****** about coming in for an updo ****** had then asked if I could accommodate ******, And I had agreed. Miss ****** had also stated that she quoted her price of a style if she had given the service. When ****** had passed on the client information to me I had scheduled the appointment and on the day of the 25th had discussed to Miss ****** that ****** and my services including pricing were different and not the same. On the day of June 25 when ****** came after hours she requested an updo which was a formal updo and a haircut. A formal updo starts at 55 and goes up to $75. ( which was discussed) This was not a regular style this was a formal updo which was the difference in the price. When ****** had asked that she needed a haircut as well, I agreed and continued with the service so we are now at a formal updo plus a haircut whether it be a complete cut a bang trim or a cut and style the price changes which was discussed. At the time of checkout ****** had no problem with payment and then thanked me so much for coming in after hours and also told me she would give me a tip for the inconvenience of hours. at the time of the service she was charged $55 as I told her it was $55 and where to sign as she said thank you and gave her signature. At the time we had also discussed some various stories of her childhood and I felt saddened buy her loss, we had a lot of conversation that at the time of checkout I as well did not charge her for the haircut I only charged her for the formal updo.  so at the end of the service ****** should have paid $55 for the formal updo and another $25 for the haircut.  I had no idea that she was making as many complaints as she did I was unaware, and only because the complaints were being made to ****** on her business page which she was confused about as well. When I had finally received these emails is when I knew then I needed to definitely respond to try to clear this up if there was an $11 difference that she was confused about I wouldve definitely cleared that up. I would have never have let the extent of this prolong I am a professional stylist that has extensive experience with the public and have never received one complaint. I am honestly appalled by the complaint considering that I came in after hours to accommodate ****** and also did not charge her for a haircut. I am not sure what the confusion is on her end about $11 but I did not get paid for the $25 haircut that was serviced.