Complaints

This profile includes complaints for United Portable Buildings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Portable Buildings LLC

  416 Greenview Dr Temple, TX 76502

• 

  United Portable Buildings LLC

  111 W. Central Ave Temple, TX 76501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Building was purchased 5/6/23.Building delivered 7/17/23.I first reached out to this company about electrical issues on 7/26/23 after we had someone tell us they used some of the wrong romex for the outlets and that they needed to put conduit fitting protection around the wires coming out of breaker box (sent company pics of both of these mistakes). Both hazardous mistakes which needed remedied. I didn't hear any response from them until after we had closed up the walls weeks later on 9/28/23. On this occasion I talked to ****** & told her that we already fixed these issues and we would like a partial refund. She said she'd talk to someone and get back to me (****** never got back to me even after me trying to reach out). Then as we were working on our lofts on top floor on 10/7/23 we ran into more electrical mistakes. Our light switch on the loft didn't control the light but turned off our electrical outlet. I sent a video to the company on same day. ****** emailed me on 1/18/24 wanting to schedule a repair. I explained that ****** was supposed to get back about a refund. I explained how it set us back on time with repairs that we shouldn't have had to do (especially spending over $5k on electrical package) and also told her about the additional electric issues we found up on the loft that no one has acknowledged. On 2/14/24 I reached out again asking if she received my email. No response and the last I heard from them was from that last email from ****** in January. Disappointed in this company's lack of timeliness and lack of working with clients to remedy mistakes.

  Business Response

  Date: 03/19/2024

  RESPONSE TO BBB COMPLAINT #********
  BACKGROUND FACTS:
  The normal business flow of a customer purchase of *** product is:
  1. A customer purchases a *** shed from an independent dealer.
  2. *** manufactures the shed.
  3. If the customer opted for an electrical package at the point of sale, then *** outsources the electrical installation to a third-party contractor after the shed frame out has been completed, or at the appropriate production stage.
  4. *** delivers the shed.
  5. If repairs are needed, *** addresses them accordingly. If it is in the purview of UPBs warranty/craftmanship responsibility, the repairs are scheduled. If an electrical repair is needed, *** notifies the electrical contractor who in turn performs the repair, assuming the needed repair is a result of the electricians job performance. At this point *** may assist in the scheduling of the repairs but takes no part in completing the electrical repair(s).
  

  The issue presented in this complaint involved a customer that purchased a *** shed and opted for the electrical package, and later identified a need for an electrical repair. *** turned the repair over to ****** PC Repair, the company that initially installed the electrical package and is responsible for any needed repair(s).
  
  FACTS IN RESPONSE TO THE COMPLAINT:
  1. First and foremost, the overarching paramount fallacy of the complaint is that *** is wrongful recipient of the complaint; ****** PC Repair should be the recipient since they provided the installation and any associated repair services.
  2. The customer did purchase a shed and opted for an electrical package in May 2023. The customer was even given a gift card from *** in June due to a delay in production due to a delay caused by the third-party electrical contractor. The shed was delivered to the customer in July 2023.
  3. Upon delivery, the customer expressed their satisfaction and signed off on the customer satisfaction form (documentation attached)
  4. In late July, the customer contacted *** and claimed there was an electrical issue. *** relayed the repair request, as well as the provided photos, to ****** PC Repair on July 26, 2023.
  5. Again, as stated in point # 5 of the Background Facts paragraph, once *** turns the electrical repair request to the electrician, UPBs sole role is to at times assist in scheduling. *** also, as a courtesy, may field customer calls to help expediate the process and create a smoother customer experience.
  

  From this point forward in the timeline or understanding of events, the onus of the complaint is between the customer and ****** PC Repair. The following points are being provided strictly to inform the BBB and associated parties of what *** was privy to, not because *** is any way responsible for any part of the business allegations that arose from the work quality provided by ****** PC Repair to the customer.
  
  FACTS IDENTIFIED IN CUSTOMER AND ELECTRICAL CONTRACTOR ACCOUNTS:
  1. The customer states there was a delay in the scheduling of the repair. Customer made the decision to close up the walls prior to the repair being made. To be clear, the customer drywalled over the area where the electrical work was to be worked on.
  2. The customer states that when they did hear back from ****** PC Repair that the customer already fixed the electrical issue and wanted a partial refund.
  3. ****** PC ****** informed *** that when they reached out to customer, the customer wanted to be fully refunded for repairs that they did, and then on top of that they wanted ***** PC Repairs to come do all the repairs again. Additionally, per ****** PC Repair the customer was unable to be reached.
  
  It is understandable that the customer seems to have confused *** with the electrical contractor. However,the customers complaint is truly about ****** PC Repair and not ***. Additionally,the stated facts appear to show that the customer is wanting to be paid back for supposed repairs that they made and then to get ****** PC Repair to perform the repair services, which is like the customer being compensated twice. Although delays are unfortunate, they are at times unavoidable. However, no company can,in good conscience, provide repair services for a customer who has already performed repairs on their own and/or altered the original work that needed repair.There would be no way to prove that the current repairs needed were not a byproduct of any work the customer (or their associates) performed.