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Business Profile

Window Glass

JIMSCO Glass & Window, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 28 2023, I gave Jimsco Glass a $630 deposit to have a solid glass window replaced, two screen doors rescreened, and a new screen door added. The solid glass window was replaced very quickly. The remaining work was not completed. The front office kept saying that they were having trouble getting a response from their suppliers, then they were going to make the screen door themselves, then they were still waiting to hear from the suppliers, then they didn't know the status because they were waiting to hear from the supervisor, and on and on. The bottom line is that none of the additional work was completed as of August 2024. So in September 2024 I canceled the order and asked for a refund. When I called back several days later to verify the amount of the refund, I was told that their credit card machine was down and they couldn't process anything. Then when I called a week later I was told that the supervisor needed to review the refund and they couldn't do anything until he did. That was the gist of several phone calls after that. Today I went by their office and was told that he was out of the office, had been out of the office for weeks working on a job, and they didn't know when he would be able to review the refund. When I asked if they could call him because the refund is simply the $630 deposit minus the $325 charge for the window minus whatever the installation charge itself was. They said that he could not be reached by phone because he was out of state working on a job. And he needed to actually review the paperwork. When I said this had been going on for over a year, she said that there were other customers besides me and some of them have been waiting a year. At this juncture I don't know if they're out of money, or if they're really a functioning business anymore. I was told that the supervisor would not be in back in the office until after Thanksgiving, but she didn't know when after. I would like the refund and a detailed itemization.

    Customer Answer

    Date: 12/13/2024

    Better Business Bureau:

    The credit of $103.49 was processed by my credit card after a year of waiting in vain for the work to be completed and an additional four months waiting for Jimsco to calculate the amount of the credit. 

    Regards,

    ***** ****

JIMSCO Glass & Window, Inc. is BBB Accredited.

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