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Business Profile

Party Supply Rentals

U Rent It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supply Rentals.

Complaints

This profile includes complaints for U Rent It's headquarters and its corporate-owned locations. To view all corporate locations, see

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U Rent It has 2 locations, listed below.

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    • U Rent It

      2280 W Moore Ave Terrell, TX 75160-2315

    • U Rent It

      1725 T.L. Townsend Road Rockwall, TX 75032

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FAIL TO PICK UP THE EQUIPMENT WHEN I CALLED IT IN, SATURDAY MORNING IS WHEN i FINISHED, DIDN'T PICK IT UP UNTILL MONDAY MORNING WHICH RWESULTED IN ME GET BILL FOR THE EXTRA TIME ON THE PROBERTY

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon calling u-rent-it in regards to a broken hydraulic line internally on the machine rented from U-rent-it, a representative/mechanic from the terrell location arrived on site to assess any repairs needed proceeded to badmouth my company to my customer and caused extreme damage to my customers property in the process of retrieving their unit. When I presented this issue to the owner of you rent it I was met with argumentative comments and continued badgering by staff in regards to equipment limits that had no correlation or relation to the wearable hydraulic line. They then proceeded to say that they were going to charge my company to clean the unit that they had drug sideways out of my customers yard causing it to compact mud in and around tracks and continued to idle the machine until they exhausted all my fuel that I had purchased and refilled just prior to the failure of a wearable part. Was unable to complete my customers job on time due to the lag and obvious and care for their customers and their projects for their customers. Owner and all staff at Terrel location were extremely badgering when asked simple questions for solutions and threats were made towards myself and my associate when we inquired to the credit of time that was pre-paid for the unit to complete my customers project. This not only displaces my customer but also my employees.

      Business Response

      Date: 02/01/2023

      Business Response /* (1000, 5, 2022/11/17) */
      Mr. ****** rented a piece of our equipment and used it for a job that was too big for the machine. Charges were in line with contract agreement. Detailed response letter, copy of contract and pictures are attached. Also included are service tech statement and call logs.

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rented a backhoe from them one of the tires were in very poor condition so I took pictures of it the tire failed while using it they charged me to help replace the tire that was already wore out..they were supposed to pick up at 9 am on 10/03/2022 I called at 12pm and asked where they were Jessie an employee told me it was off rent and it would be picked up when they had a driver so they charged me another 100 for having until 4 pm! They are a very crooked company the manager which is the owners son is a crook and will take money from a renter with any chance he can do..renter be ware of this shady company the city of Terrell should be wary of this company

      Business Response

      Date: 12/30/2022

      Business Response /* (1000, 6, 2022/10/21) */
      On 10/08/22 the overage charge of 93.26 was refunded to the customer's card ending in 8816. Customer was charged for initial agreed rate only.

      All signed rental contracts affirm that the customer is aware that they are completely responsible for any tire damage on rented equipment.

      Review of photos did not indicate need to replace tires only that they were in used condition as expected. We did pay half of the $150 charge for service call/tire repair in order to work with the customer.

    U Rent It is NOT a BBB Accredited Business.

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