Reviews

Review Details

• Review fromEdna W.

  Date: 01/09/2025

  1 star
  If you value your loved one's well-being and safety, I strongly urge you not to place them in this facility.
  I recently moved my loved one to a qualified facility after witnessing years of neglect and substandard care. I am writing this review to ensure others are not misled into entrusting this facility with their loved ones, as they prioritize profit over resident care.
  Over the 6.5 years, my loved one resided here, ensuring basic care was a constant battle. Clothing was frequently misplaced, showers were skipped, meals were missed, and I had to verify medication was being administered as prescribed. Despite my advocacy, issues persisted.
  Recently, my loved one’s health declined due to improper medication administration. When I raised concerns, the Executive Director, Terri ******* informed me that my loved one required a higher level of care and needed to be relocated. This was particularly shocking given that staff frequently assisted other residents with similar needs as my loved one. This appears to be a tactic to deflect responsibility rather than address systemic failures.
  Key issues include:
  • Inexperienced staff hired to dispense medications and care for residents.
  • High staff turnover and excessive overtime for remaining staff, leading to burnout and compromised care.
  • Memory care residents left unsupervised, leading to unsafe conditions such as missed meals and physical altercations.
  • Critical safety concerns are ignored, including a backed-up sewage line in the kitchen, where food was still being served to residents.
  • No nurse on-site, with the facility relying on a nurse of record for compliance purposes only.
  I’ve reported this facility to state agencies, but minimal action has been taken. Deceptive practices and a culture of negligence persist.
  I cannot stress enough the urgency of avoiding this facility if you care for the well-being of your loved one.