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Business Profile

Water Softener Installation and Repair

Aquios LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Installation and Repair.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company last year, they were helpful at that time. I have been calling for over a month. Nobody has answered. I’ve left repeated messages, including messages, asking them if they are no longer in business. I have had ongoing problems with the system, although purchased it last year, we completed the project and installed it, it is far different than what I had discussed with them and have problems with the unit itself constantly leaking. I have now purchased another system as I realize there is no support available in any capacity. I just want a full refund. Will send this junk back.

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed order for replacement water filters oct 01, 2023. order not received.Ive emailed, called with no answer, and left voicemails with no answer and no response. This is unacceptable customer service. ********************** should provide a full refund. Thank you.

    Business Response

    Date: 12/27/2023

    Order number ********* was shipped and physically received by the **** on  10/3/2023 according to our warehouse records.  After contacting the ****, they determined that the package as lost in transit and that the driver must have missed scanning that package.  In reviewing our daily manifest, there were two (2) other **** shipments with the same box dimensions that were not scanned upon pickup and were subsequently lost.

    A replacement shipment was sent to the customer on 12/6/2023 and was delivered on 12/12/2023 at 5:04 PM.  The proof of delivery is attached.

     

    Best regards,

    ***

    Aquios Customer Care

    Customer Answer

    Date: 01/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



     

Aquios LLC is NOT a BBB Accredited Business.

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