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Business Profile

Financial Services

Paywint
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/26 I added $500 to the Paywint app. My money was not made available to me. I have messaged several times asking about the availability of my money. I was told there was a several issue. I messaged 10hrs later and was told my money would be released in an hour still nothing. I checked the next day and still have not gotten my money. I messaged again and was told my account is in the review process and will be released soon. Here is is 2 days later and I still do not have access to my money and no one is responding. I am now under the impression this a scam and fraudulent service.

    Business Response

    Date: 12/30/2024

    Hi ******* *******,
    Were really sorry for the trouble youve experienced. Ive taken a closer look at your account, and it seems that on December 26, 2024, you initiated a $500 transaction. However, our system flagged your account for a routine verification, so we didnt capture the funds. Instead, the money was automatically returned to your card.

    Account reviews are part of our efforts to keep the platform safe and secure for everyone. Once the review is complete, your account should be back to normal and able to process payments successfully. In the meantime, Ill **** your case as "Priority" to speed things up.

    As for the $500, it typically takes 1-2 business days to reflect back in your account, depending on your bank. If you havent seen the refund yet, dont worrywere here to help track it down. Please let me know if you need assistance by reaching out to me directly at ********************************* or calling ************.

    Once again, Im truly sorry for the inconvenience this has caused. Thanks for bringing it to our attention, and were here to make things right.

    Best regards,
    ******
    Paywint Team

    Customer Answer

    Date: 01/02/2025

    I have reviewed the business response and accept this resolution. 

     

    I have been refunded my money.

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to add money to my paywint account but after they took the money from my bank account it was never added to my paywint balance and the app stopped working right after. I believe this company is a complete scam because they stole my money.

    Business Response

    Date: 12/30/2024

    Hi ***** *****,
    Were really sorry for the trouble youve experienced. Ive taken a closer look at your account, and it seems that on December 26, 2024, you initiated a $10 transaction. However, our system flagged your account for a routine verification, so we didnt capture the funds. Instead, the money was automatically returned to your card.

    Account reviews are part of our efforts to keep the platform safe and secure for everyone. Once the review is complete, your account should be back to normal and able to process payments successfully. In the meantime, Ill **** your case as "Priority" to speed things up.

     As for the $10, it typically takes 1-2 business days to reflect back in your account, depending on your bank. If you havent seen the refund yet, dont worrywere here to help track it down. Please let me know if you need assistance by reaching out to me directly at ********************************* or calling ************.

    Once again, Im truly sorry for the inconvenience this has caused. Thanks for bringing it to our attention, and were here to make things right.
    Best regards,
    ******
    Paywint Team

Paywint is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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