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Business Profile

Fire Protection

Summit Fire & Security

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The original alarm company (Alarm ************************************* that I entered into a contract with on January, 1996, was sold to another security company (Summit Fire and Security Building) in 2024. After 31 years with the former company and three costly equipment updates and upgrades to repair a faulty system, I chose not to enter into a contract with the latter company because the alarm system continued to malfunction. Even though I did not use the equipment, I made the monthly payments to the former company until July, 2024, not reneging on the monthly charge. Summit was never authorized to monitor my house; yet, the company continued to charge me for a service I did not want nor did I receive. I have sent in the required cancellation forms to disconnect service; however, I am being charged for August, September, October, November, December, and January ($194.88) for nonexistent services. The house alarm system does not work, and I do not want it. The Summit monthly statement reads: THIS IS NOT AN INVOICE and NON-CONTRACT TOTALS. I have attempted to communicate with Summit, but the dispute has not been resolved. I am retired and on a very fixed income. I need this harassment to stop. I would appreciate immediate resolution.I have had the company technicians unsuccessfully attempt to correct the problems at these expenses: July 29, 2015 $453.56 July 7, 2016 $419.00 January 17, 2022 $364.75

    Business Response

    Date: 02/14/2025

    This customer is a ********************** ****** branch customer. This ******************** membership is for the ***** ****** only. In short, not our customer. Thank you.

    Customer Answer

    Date: 02/14/2025

    ********** is not in the ****** area. ********** is in *********** and 81 miles from ************** where Summit is located.

    Customer Answer

    Date: 02/17/2025

    I am rejecting this response because:   Falfurrias is not in the ****** area. ********** is in *********** and 81 miles from ************** where Summit is located.

Summit Fire & Security is NOT a BBB Accredited Business.

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