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Business Profile

Hearing Assistive Devices

Hear-Better.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hear-Better.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hear-Better.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $469.98 for New Sound Primo RA 801 Hearing aids on 02/09/2024. They stopped working on 06/20/2024 I paid $10.00 plus postage to get them repaired. The right aid was replaced a couple weeks later. Then on 09/04/2024 they stopped working again. Same problem both times. The programs get stuck, and I cannot change them. Messages I've received state the problem most likely is a wax problem. This cannot happen to cause the programs to stop working. I would like a full refund as these aids are clearly not working right. Thank you. ******* ******* e-mail ***************

      Business Response

      Date: 09/12/2024

      The programs the customer is having issues with are change via the customer's smart phone.  It is likly the program change issue is with the customer's smart phone.  We recomend the customer first reboot their smart phone.  If that does not work, delete and reload the SMARTWEAR app.

      We cannot fix a hearing aid if the issue is not with the hearing aid.

      We have tested custome's hearing aids several times in the past and have replaced one hearing aid.

      We offer customers free testing, repair and replacement of a year.  Customer just has to pay the shipping in both directions ($10 return shipping).

      We offer a 60 day return policy.  Since customer has had the hearing aids almost eight months a return is not an option.

    • Initial Complaint

      Date:05/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a hearing aid from them on 4/28/23 for $347.00 on line. Order number HB1140. They stated I would receive it in 5 to 7 days. I never got the order. I have reach out 8 times with email and text. No response from them. This item has already been taken from my credit card. I want my money back or the product. Plus a phone number to speak to someone live

      Business Response

      Date: 05/11/2023

      *********************** is NOT our customer.  He has never purchased a hearing aid from **.  His order number is not one of our order numbers nor is it in the correct format as our order numbers.

      ************** should review documents he received when he purchased his hearing aids from another supplier and contact that seller.  Should he not get a response he should file a ************ with his credit card company.

    Hear-Better.com is BBB Accredited.

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