Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had this place make me a duplicate key for a trailer tongue lock. When I went to pick the "new" key up, it didn't work well. They would not allow me to refuse the key. I had to either paid the $50 for the defective single key, or purchase a $110 tongue lock from them--that had been marked UP in price with an ink pen--with the old lower price still in view! I can get a similar tongue lock for half that much. A few weeks later, we were eight hours from home at a trade show, and could not get the tongue lock off of the trailer at the end of the show. It was a huge hassle- we had to pay somebody to come cut it off, and it put us hours behind on pack up day as well as our travel plans, causing us to have to spend another night we hadn't planned on.
Business Response
Date: 12/19/2022
To investigate this further we would need an invoice number to show exactly which key was purchased and when and to show which locksmith helped you. With an invoice number we can look into this further and understand the details a little better to give an appropriate answer to this unfortunate circumstance.It is not our policy to refuse keys, and we would be happy to refund you.Customer Answer
Date: 12/19/2022
Requested invoice number is T1130027166
Sincerely,
*******************Business Response
Date: 01/09/2023
We will be more than happy to refund the customer for the amount of the invoice.Customer Answer
Date: 01/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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