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Business Profile

Portable Buildings

Atlas Building Systems Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Atlas Building Systems Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlas Building Systems Inc. has 17 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our pool started leaking it rusted the wall off the pool Called Atlas pool they told us to file with warranty . Sent the claim in to *************** and they denied the claim with no reason **** called corporate office and told them the situation He got back to us saying they were going to replace the wall of the pool and the liner Great we were happy he NEVER mentioned to us we will have to pay 500 for the liner and **** for installation We are so upset we feel as though we are being taken advantage of because we are seniors. We dont have the money My husband had major back surgery. We are on a fixed income I feel as though since we paid cash for it 2 years ago they dont care but if we were making payments they would have done something This pool is under warranty and they wont honor it

      Business Response

      Date: 10/20/2022

      ****************,
      Thank you for your time in this matter. When purchasing a product, most always the warranty is with the manufacturer of that product not the company that sold the product. On pools, the warranty only covers the product but not the labor installing what which was defective or has failed. We here at Atlas were able to get the side panel that was damaged by not fault of you or us replaced by the pool company manufacturer. They would not replace the liner due to that is provided by another company but Atlas agreed to replace the cost of the liner for you. 
      I have been in discussion with the owner of Atlas concerning this matter. Even though the failure of the part was not caused by you or us here at Atlas, We have  agreed to pay for the labor to replace the side panel that will be provided by the pool company manufacturer. We will also pay for the replacement of the pool liner and the installation of the liner on your pool. Before this can be coordinated. We will need to get with Fierce Construction to make sure that they have everything that they need for the replacement of the side panel and pool liner. We will need your assistance in draining the pool of water prior to Fierce arriving to do the work. You will also need to fill the pool once the panel has been replaced and the liner has been replaced. Please keep in mind that we have entered a cooler time of year and installation of liners requires a certain daily average temperature befor we can perform this replacement. 
      I feel that this is an offer that no other pool company would provide but we are very appreciative that you chose Atlas for your Pool Purchase. I hope that you see that we are offering an opportunity above and beyond what most companies would offer to you.
      Sincerely,
      ***************************
      Sales Manager
      Atlas Backyard Sheds & Pools

    Atlas Building Systems Inc. is BBB Accredited.

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