Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally dispute certain charges I incurred in a recent vehicle purchase from Vernon Auto. On [Insert Date], I purchased a ****** Sienna with cash, and the final purchase price included fees for licenses, title, and other related charges. However, as an Illinois resident, I have since paid all relevant licensing, title, and tax fees within my home state.It has come to my attention that the fees charged by Vernon Auto for licensing and title were incorrectly applied to my purchase, as they do not pertain to me as an out-of-state buyer. I have discussed this matter multiple times with the representative from Vernon Auto, who has agreed that I am not responsible for these fees and that I am entitled to a refund.Unfortunately, despite this agreement, I have encountered difficulties in resolving the issue. Each time I call for an update, I am required to explain the situation anew, as if the previous conversations were not noted. This has caused significant delays and frustration.I kindly request your assistance in facilitating a resolution. I am seeking a refund of the incorrectly applied fees that do not apply to Illinois residents. I appreciate your attention to this matter and look forward to a prompt resolution.Thank you for your time and support.Sincerely,

  Business Response

  Date: 09/19/2024

  The customer is getting a refund in the amount of $182.50. This amount was included and will be refunded for the overage on the amount charged. 

  Customer Answer

  Date: 09/19/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a truck back in October 2022. I purchased an extended warranty with it from ********. the transmission went out and *** denied the claim stating the truck was modified. Meaning it was lifted. I contacted the dealer and they told me they sold me the wrong warranty coverage. They did however decide to upgrade my warranty which would cover the repairs needed. After a month I finally went to pick up my truck. While there I ended up trading the truck in for a brand new truck. I contacted the dealer to cancel my extended warranty. They sent me the papers to fill out which I did and I sent the papers to AUL. I never heard anything back so I contacted the dealer. I talked to ********************* and she had me send her the papers so she could send in the cancellation. After going back and forth April told me my cancellation was approved and I would be receiving a check. It has been a month now and I still have not received my refund check. I tried to contact April again but she has not responded to my emails. When I bought the truck the dealer never disclosed that the truck was lifted or modified and had any issues. I asked if there was any lights or issues and they told me no. I have had issues from the day they delivered it. But I kept the truck and took it to my local dealership for repairs. I would like my full refund for the extended warranty plus a month and a half loan payment they I was paying while the truck sat at the dealership. I do have emails where they admit fault in selling me the warranty coverage.

  Business Response

  Date: 07/07/2023

  The cancellation check was sent to the customer on June 29th via ***** If the customer does not have the check by Monday, 07.10.23, we can issue a stop payment on the current check and reissue another check. We can send the new check via *** overnight and provide the customer with a tracking number.