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Business Profile

Water Conditioning Contractors

Aqua Purification Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Conditioning Contractors.

Complaints

This profile includes complaints for Aqua Purification Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aqua Purification Inc. has 2 locations, listed below.

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    • Aqua Purification Inc.

      403 Profit Dr Ste A Victoria, TX 77901-7378

    • Aqua Purification Inc.

      5007 Country Club Dr Victoria, TX 77904-2001

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $5,100.00 on Jan 9, 2024 for a Kinetico model 2060 water conditioner and a Kinetico K-5 Reverse Osmosis unit with a brushed nickle faucet and various other accessories needed for installation. I have only gotten the run around since then and now on March 13,2024 I can't even get hold of him on the phone and he refuses to return calls. I either want my money back or the unit installed immediately. Thanks for any help you can give me.*******************

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the most expensive Kinetico water softener and reverse osmosis products from this company's unmotivated salesperson, which took months to come in before it was finally installed six months ago (I am still not happy with the look of the faucet, but the water is delicous). The *********** need replacing, however when we called this company for replacements today, we are told they are having problems and that this basic request will take an unknown amount of WEEKS to get a resolution. We would not have spent thousands of dollars on their system if we knew that simply getting filters would be such a hassle. I had to contact a different (further away) Kinetico dealer for the replacement filters.

      Business Response

      Date: 06/02/2023

      ****************, please forgive us for the miscommunication. We let the young lady go because she wasn't doing her job. we are now having phone problems, that should be fix Monday. We have called and we didn't get a response. We will try again Monday. Thank You.

    • Initial Complaint

      Date:04/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 30, 2022 I signed a contract with a representative with AquaPurification for a water softner to be installed by them. I was lead to believe this would be done soon so I gave him a check for $4600 which was deposited within a few days. I did not hear from them and when I checked with him I was given excuses and more excuses. This has been 4 months and nothing....I am asking for my money back and more excuses about that. I consider very poor service and theft of my money. Any help you can give me would be appreciated. I am asking for my money back.

      Business Response

      Date: 01/03/2024

      This complaint has been resolved.

    • Initial Complaint

      Date:02/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had previously purchased a system from them around 2010 with no issues. I purchased a system for my new house for $4400 in August 2022 with delivery promised by around the 1st of October. I never heard from them and finally called around November 1st. I was told the unit wasn't in yet. After another month I called again since they had not contacted me. I was told again the unit was not in. At that point I asked for my money back. Since then I have gotten nothing but run around, promised callbacks that don't happen. Evidently no one is in charge to speak to. I called ******** corporate who promised to look into it even though this dealer is not owned by them. As of today February 17, 2023 I still have not received a single call back. I went in person as well and got the same run around. Very poor customer service and attitudes all the way around. I just want my money back.

      Business Response

      Date: 06/02/2023

      ******************** was paid in full. And we thank ******************** for his patients. And apologize for the inconvenience.

    Aqua Purification Inc. is NOT a BBB Accredited Business.

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