Reviews

This profile includes reviews for Texas Farm Bureau Mutual Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Texas Farm Bureau Mutual Insurance Company has 33 locations, listed below.

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  Texas Farm Bureau Mutual Insurance Company

  7420 Fish Pond Rd Waco, TX 76710-1010

  
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  Texas Farm Bureau Insurance

  1714 5th Ave Canyon, TX 79015-3835

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  Texas Farm Bureau Insurance

  319 SW 2nd St Tulia, TX 79088-2743

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  Texas Farm Bureau Insurance Company

  525 E 1st St Dumas, TX 79029-3219

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  Texas Farm Bureau Insurance

  7710 Hillside STE 600 Canyon, TX 79015

Review Details

• Review fromAmber B

  Date: 03/07/2023

  1 star
  The current agent Mrs. ****** at the ********, ** office is horrible and beyond unprofessional. I went round and round trying to get a quote for someone to be added to my policy, long story short pricing was finally provided, and then I was told it was incorrect due to a glitch in their system. They proceeded to add this person to my policy without permission or accurate pricing being submitted. Saying I called multiple times to have this corrected is an understatement. Each time I was told that the agent would need to contact me and she is not available, or her assistant was out but someone would be in touch. At this point not only did I need my policy corrected but still required a quotation with accurate pricing to add another person to my policy. No one ever reached out to me from the office. The additional person is still listed as a driver on my account s******* up the payments. I was finally able to speak to the agent months later once a double payment was due because of their error. She was horribly rude and the most unprofessional person I have ever spoken with. Not an ounce of customer service extended or apologies for their mistake with my policy. I have been with Texas Farm Bureau for over 10 years and due to this experience will be taking my business elsewhere. If I could leave zero stars I would!

• Review fromKaren L

  Date: 03/07/2023

  1 star
  I am not getting a refund due to computer "gliche". I canceled both my auto and renters on same day. Received renters refund check a week later, February 23. I inquired on auto refund. Told due to computer glitch, auto cancel was not received, only renters. I canceled on February 16, 2023 both policies. It is in my file notes with my agent. On March 6, 2023, a draft was taken out of my account by Texas Farm Burea for my auto ins. Corporate office never received cancel on auto draft. Local office have notes of my canceling. I alerted my agent of draft. I won't be getting reimbursed anything on partial refund due for February. On the error of drafting March payment of $******, I will be charged $5 less due to I owe them $5.I tried for a better rate with Farm Burea insurance. I have been with them 6 years. My policy went from ****** to ******. I ask my agent if they could offer me a discount. I only drive my auto to church, 3 miles away, Dr. ***** 10 miles. Stores abd back local less than 1/2 mile from my home. I do not work, I take no trips more than ***** miles. I am 71 on social security only. I found cheaper rates, I am drafted on the 5th monthly. I canceled with Farm Burea with my new insurance on the line with me on February 16th. I would think that would be plenty of time to stop a draft. Yet 18 days later no auto reimbursement and draft taken out of my account. Yes, I'm upset. Thank you, **********************

• Review fromMatt's M

  Date: 02/07/2023

  1 star
  Was working with Farm Bureau for an insurance claim and got adjuster Noe Delacruz. He was extremely rude, and not helpful at all. All we wanted to do was ask some questions about the claim and for some reason he took it as in insult that we had questions. We have worked with claims thousands of times for just about every insurance provider in the past and had never been treated/talked to the way Noe Delacruz talked to and treated us. If you have an insurance claim with Texas Farm Bureau and Noe Delacruz is your adjuster I would promptly request a different adjuster. Our customer is considering leaving Texas Farm Bureau over the treatment she received.

• Review fromscott c

  Date: 02/02/2023

  1 star
  I cant even get a quote. I have been trying for a week now, leaving messages with different people there. Finally a few days ago someone actually called me back. That was a few days ago. I still dont have a quote.

• Review fromDeborah L

  Date: 08/19/2022

  1 star
  Sent a check for payment which either there was a postal issue or it set on someone's desk for a couple weeks, so I made another payment over the phone., the same day they cashed my check. Still have not gotten my refund. The website is useless. It's as if they don't want to be contacted but they will sure give you a quote and take your money.GO ELSEWHERE. BAD BUSINESS.

• Review fromCrystal R

  Date: 08/02/2022

  1 star
  TBs.ins website worthless! Okay...need ten more words, worthless, *****, may I go on.

• Review fromRyland W

  Date: 07/26/2022

  1 star
  hopefully you never need a tow. almost lost my job as the tow truck they were supposed to send as part of the roadside assistance THAT I PAY FOR EVERY SINGLE MONTH kept rescheduling and telling me 10 more minutes after hour 3 and several annoying calls with customer service i paid out of pocket to have it towed. and they couldnt care less. i will not be doing buisness with yall anymore unless youre going to reimburse me. thanks for nothing! terrible buisness and worse practices