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Business Profile

Security Equipment

Texas Security Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 5/20/24 for some hidden snap basket weave belt keepers. The only option for shipping was 2 day shipping costing me $18.00. After the time frame of when I should have received the keepers and hadn't I called to check status on them. The lady who answered the phone was like I'm so glad you called I couldn't find a phone number for you but the keepers were out of stock and it would be the following week before getting anymore...I paid using ****** so I know my contact number was listed. Finally received the keepers on May 31st and they were the wrong keepers, not what I ordered, and noticed the shipping was only 9 dollars and some change. They didn't reimburse the extra funds for shipping. They emailed a shipping label to return the keepers and they were delivered back to them on June 7th. It is now June 23rd and still have not received a full refund and I keep getting the run around about getting a FULL refund including the shipping. I just want a full refund of $55.83. They have their merchandise back now give me my refund. I have filed a ****** dispute as well.

    Business Response

    Date: 08/15/2024

    The customer was refunded her money. The reason the shipping was cheaper for us is because we are a business, we do get a better rate. She received the whole amount which included shipping

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