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Business Profile

Water Supply Systems

North Bosque Water Supply Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Supply Systems.

Complaints

This profile includes complaints for North Bosque Water Supply Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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North Bosque Water Supply Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an equal member of North Bosque Water Supply Coop but am not receiving equal treatment. I built a house in a new development on their water system, and before moving in, they put water restrictors on all of our individual water meters, restricting our flow and now affecting our pressue at every moment of the day. After attending almost every monthly public board meeting since moving in, and addressing all of our concerns, we are given no answers or if/when this will ever resolved. This affects if I'm able to run more than one water source at a time. My neighborhood is the only water meters on the water system hat have restrictors put on them, all before moving into our newly built homes. Myself and other neighbors are feeling treated very unfairly. Their only form of communication is through calling their answering service, where we will sometimes get a call back, and sometimes we have to just keep calling because we never get a call back. Recently, I received a very unprofessional form of communication from one of their employees via text message, and then I was even ignored via text after replying to their message with a couple follow up questions. The way we are treated when we go to the public water meetings has been very disrespectful. They act as if they don't care how much water we get to our homes, as if it isn't there problem, but they are the ones who the water meter's were purchased from and who provide us the small amount of flow and pressure we do have. We are all being treated unfairly by having these restrictors on just our meter's while the other roughly 840 other meter's on the system do not have them. We are seeking a fair solution for everyone. We want to be able to enjoy the new home we just built, but are unable to fully do so due to the individual restrictor they put on my meter without any correspondence beforehand or any personal reason for doing so.

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have experience a great number of issues with North Bosque Water. 1. Water Restrictors on our water meters - we are apart of a Co-Op which means all members should be treated equally, but there are a number of customers that have ********************** restrictors placed on our meters with no explanation at all that is causing major issues with our homes. 2. Lack of response and/or professionalism related to customer service - We call and get an answering service, but have to call multiple times to even get someone to call back. If they call that is, sometimes they may respond unprofessionally via text. 3. Admin Issues - we have had incorrect bills processed and also customer billing addresses/info are still not getting updated after multiple requests weekly/monthly. Overall it seems that there are people that do not want to "deal" with the complains or issues that we have made directly at board meetings, phone calls, or submitting emails/letters. The lack of response and lack of customer service is also frustrating and as a Co-Op member, do not feel that some are being treated fairly.

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 12/26/2023 I received a bill for $44.85 from the North Bosque Water supply corp. for my deceased parent's estate. Account#***. this estate was sold in November 21 2023. I contacted the water company on 11/27/2023 and paid the final water bill of $43.18 plus a $1.29 transaction fee for a total of $44.47. I have been trying to contact ***** who is in charge of billing, the calls are routed to a answering service. I have been calling since 12/26/2023 and no one will return my calls. this bill will not be paid until someone gets in contact with me and answers my questions. and I have also email them.

      Customer Answer

      Date: 01/24/2024

      Better Business Bureau:

      Resolved


      Regards,

      *******************

    North Bosque Water Supply Corp. is NOT a BBB Accredited Business.

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