About
This business has 1 alert
Important information
- Additional Info:
Attention:
Please see this November 18, 2021 recall notice from the U.S. Consumer Product Safety Commission: https://www.cpsc.gov/Recalls/2022/Goodman-Manufacturing-Company-Recalls-Evaporator-Coil-Drain-Pans-Installed-with-Condensing-Gas-Furnaces-Due-to-Fire-Hazard.
Goodman Manufacturing Company can be contacted toll-free at 888-520-0579 from 7 a.m. to 6 p.m. CT, Monday through Friday or online at www.recallrtr.com/drainpan or https://www.goodmanmfg.com and click on “PRODUCT RECALL” for more information.
Overview
BBB Accreditation & Rating
About This Business
Products and Services
PRODUCTS SOLD:
Mini-Split Systems, Multi-Split Systems, Air Conditioners, Heat Pump, Gas Furnaces, Rooftop Systems, VRF Systems
BRANDS SOLD:
DAIKIN
BBB Accredited Since: 10/30/2012
Years in Business: 42
Business Details
- Local BBB:
- BBB of Greater Houston and South Texas
- BBB File Opened:
- 1/1/1991
- Business Started:
- 2/1/1983
- Business Started Locally:
- 2/1/1983
- Business Incorporated:
- 2/1/1983
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Goodman Global, Inc.
- Goodman Manufacturing Company, LP
- Daikin North America, LLC
- Goodman Manufacturing
- Amana Heating and A/C
- Goodman Company, LP
- Business Management:
- Mr. Rex Anderson, Director of Communications
- Ms. Tori Brandum, Senior Manager
Additional Contact Information
- Principal Contacts
- Ms. Tori Brandum, Senior Manager
- Customer Contacts
- Mr. Luke Guajardo, Lead Manager
- Fax numbers
- Primary Fax: (713) 856-1821
- Other Fax: (713) 586-8059
- Other Fax: (713) 863-2382
- Additional Phone Numbers
- Other Phone: (877) 254-4729
- Other Phone: (713) 263-5064
- Other Phone: (937) 890-9291
- Other Phone: (913) 263-5862
- Other Phone: (713) 861-2500
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
Refer to warranty documents posted at https://daikincomfort.com/buyers-guide/warranty-information
Daikin Comfort Promise – specifically related to Daikin Comfort Pro dealers: If, for any reason, the Daikin Comfort Professional has not met your expectations within one year of your equipment or system installation, please contact the installing Daikin Comfort Pro and ask them to honor the Daikin Comfort Promise. The Daikin Comfort Pro will return to your house to resolve any issues you have with your installation at no cost to you. As part of formally maintaining the Daikin Comfort Pro distinction, the Daikin Comfort Pro will make all reasonable efforts to resolve any concerns you have within one year of your equipment installation. If a Daikin Comfort Professional does not meet your expectations, they risk losing the ability to sell Daikin products. With the Daikin Comfort Promise, you can have peace of mind that your Daikin Comfort Professional will continue to earn your business well after the sale.
- Other Resources
- Texas Department of Licensing & Regulation
920 Colorado
Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871
http://www.license.state.tx.us/ - Business Categories
- Heating and Air Conditioning
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.