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Business Profile

Instrument Lessons

Creative Soul School of Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

This profile includes complaints for Creative Soul School of Music's headquarters and its corporate-owned locations. To view all corporate locations, see

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Creative Soul School of Music has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We first contacted Creative Soul looking flute lessons for my son and shared based on work and school schedule we had a limited window of when we would be available and we were assured there would be an expert flute instructor to teach my son how to play. We were forced to sign a contract for 1 month and upon our first ******* the instructor admitted he did not know how to play the flute. During our 30 min ******* he played ******* videos for my son and made a comment, maybe I should get a flute and learn to play with you! I told the gentleman at the front desk that this wasnt acceptable, they misrepresented the teachers skills and coerced us into a contract. We are looking for a refund.

    • Initial Complaint

      Date:03/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - On 12/21/2024 I reached out to Creative Soul Music School to setup a one time purchase of a month pass for my daughters and my wife to take classes. They were running a holiday special of one free class (5 total classes). This was supposed to be a Christmas present for my wife. I also purchased vocal classes for my girls because one of them broke their arm and could not continue with physical activities. During the call I was clear about the need for a one month trial. - 1/13/25 - After 2 weeks of classes it started feel like this wasn't the right fit for us. The vocal teacher told us that she could no longer teach our daughters anything new after just two weeks. The piano teacher was nice but didn't seem to know how to teach to students. Adding to that, the staff told my wife that we only have 4 classes. - After classes on 1/20 we decided to let Creative Soul know that we no longer wished to continue classes. We were trying to give them the benefit of the doubt but it had become apparent that things were not getting better.- On 1/21 I called to cancel and they informed me that this requires a 30 day notice! I asked them "How am I supposed to perform that when I did this as a one time gift for a month? You should have informed me that I needed to cancel when I signed up!" - Later that day, my wife requested to speak to a manager twice. No manager ever called us. My wife finally spoke to a girl named ****** who said she would back date the request so that we would not be charged any more after our initial purchase. - On 1/27 - We stopped at the front desk after class to verify everything was setup properly for our cancellation. The girl at the front desk was new and did not know how to look up the cancellation so we asked to pull in a manager. The manager told the front desk person to submit the cancellation.- On 2/3 we were charged the amount of $379 for another month!

    • Initial Complaint

      Date:04/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 21540146

      I am rejecting this response because:

       This recording is manipulated and my consent was not provided for such either. Additionally I spoke to the woman twice AND sent an email to indicate that I do not want to proceed BEFORE they began to harass me. I was manipulated and I asked if I could meet the instructor first which would be customary. I am not beholden to this company and this is not admissible in the court of law. 

      Regards,

      Kem Gbohunmi

      me constitute blatant harassment and a flagrant violation of my rights as a consumer.I have made multiple attempts to resolve this matter amicably through emails, only to have them bounce back or be met with dismissive responses. It is evident that the organization's actions are not only unethical but also bordering on fraudulent behavior.I demand that the organization cease all communication and cease any further attempts to falsely claim that I owe money or have entered into a contract. Furthermore, I expect immediate confirmation that my personal information has been removed from the records and that I will no longer be contacted by the company or its representatives.Failure to comply with this request will leave me with no choice but to pursue legal action to protect my rights and seek appropriate remedies for the harassment and distress caused.I trust that the organization will act swiftly to rectify this situation and ensure that no further harassment occurs.

      Business Response

      Date: 04/08/2024

      We have a recording of the whole conversation between ******* and ************.   Here's the summary of the conversation below.  But listen specifically to the 8:58 section when ******* specifically tells *** about the 30 day notice and that this registration is NOT a free lesson.  It seems Jem might have forgot about the conversation which happens but our instructor staff have families as well and our policies protect our students and our staff so that we can keep great instructors and provide the best teaching experience for our families.

      **********************************************************************

      Summary: The conversation transcript is between *********************** from Creative Soul Music School and a customer interested in piano and violin lessons for their 7-year-old and 4-year-old. They discuss the options for private and semi-private lessons, the schedule, and the availability of the teacher, ****** The customer decides to start the lessons the following week and provides their registration details. They also inquire about meeting ***** before committing to the lessons, but due to the teacher being sick, it is not possible at the moment. The customer agrees to proceed with the registration process.

      Kind Regards,

      *****

    Creative Soul School of Music is NOT a BBB Accredited Business.

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