We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

HOA

Main Street HOA Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in HOA.

Complaints

This profile includes complaints for Main Street HOA Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Main Street HOA Management, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thunder Ridge *** signed a contract with Main Street *** beginning 6/1/23 which we terminated on 7/31/24. The following are issues that I have emailed multiple times about with no response from the company. 1. On 5/7/23, I have an email from ****** (manager) stating that Main St. would "not begin with fees, etc. until June 1st (effective date of termination of your previous management contract)". However, the *** was charged 1/2 May as well as the portal fee ($220 + $50). I have emailed ****** about this (with a screenshot of her email), and she does not stand by her word on her email.2. *************************** closed in August of 2023. Ellis County Title was informed by Main St. that the homeowner was $100 short on the capital contribution. ************** Title issued a check in the amount of $100 on 11/7/23 to cover the loss. However, the customer's account was never updated to reflect the payment, and as far as we can tell, the $100 was never deposited in the Thunder Ridge *** account.3. In June 2024, Main St. paid themselves $225 for a house that closed (**************) that they were not involved with on the closing. I have emailed them that this needs to be refunded.4. From 1/10/24-1/20/24, they paid themselves $93.75 for several things including a budget which was never provided to us.5. On 2/5/24, we let Main St. know of a homeowner who was in violation of the deed restrictions. (They are supposed to check twice a month for violations. If this was ever done, I am unaware. We asked for a log of visits and violations in February but were never provided one.) Instead of checking the violation on one of their two trips, they paid themselves $250 on 2/9/24 to check the violation. This should have been part of their $440 monthly fee they are paid. 6. On 8/26/23, they paid themselves $125 extra for violation inspection and to send out notices of past due accounts. Why is that not included in their $440 monthly fees?

    Main Street HOA Management, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.