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Business Profile

Auto Repair

Finish Line Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Our review- The worst experience we could have asked for. We brought our jeep in for a check engine light issue on Friday and was told they didn't charge their coder so ask if we could bring in Monday. We bring in Monday and we don't hear anything back till Tuesday. We first got quoted $437.00 and then later same day $687. After we agreed to pay that they called us back saying it would be $1463. We did not like it but we went with it as well have to have our vehicle. We paid and picked it up on Wednesday at 6PM and when we got home we noticed it was leaking oil now, which was never a problem before their technicians worked on it. It was not leaking when we ****** it in and then started as soon as we got it home. I brought back to them to fix and they refuse to fix it but now they want to charge an additional $1665.00 for something else. I would NEVER recommend this place. Owner ***** is extremely rude and a coward and hung up on me and their manager **** has no clue what he is doing. He told me they brought him in to try and "Fix" the reputation of this shop as it is well know for ripping people off and not fixing their vehicles. Legal actions will be taken but don't let this happen to you.. Take your vehicle elsewhere.

Finish Line Auto Repair is NOT a BBB Accredited Business.

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