Complaints
This profile includes complaints for QuestionPro Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed a car wax survey with QuestionPro and was supposed to receive a $50 gift card which I never did.I have sent the company several emails to different employees and have utilized their chat system, but no one has responded.
Business Response
Date: 06/16/2023
This complaint is not about QuestionPro but a company that uses QuestionPro Survey Software. We are simple a software provider. There is no way of us knowing which company did not fulfill the gift card or verify which research study or survey it was.
QuestionPro is a survey software provider and does not track it's customers survey respondents for privacy reasons.
Thanks!
- CInitial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello **************** has not paid my incentive even after more than 100 emails. They even don't respond to my emails after repeated follow-**** I redeemed my reward points for PayPal cash and they didn't pay my money.This seems to be a high-level fraudulent activity by this scam company.They even challenged me that no one can do anything to them. It is their wish whether they want to pay or not.I want my hard-earned money at any cost. Please ask them to send my incentive immediately. Please do justice to me.Please reply soon.Thank you.Business Response
Date: 03/11/2024
Thank you for bringing this matter to our attention. We understand your frustration regarding the unfulfilled incentive from a company utilizing QuestionPro Survey Software. Please be informed that as a survey software provider, we prioritize privacy and do not track our customers' survey respondents. Additionally, after thorough investigation, we have found no record of your email within the QuestionPro administrative system or our marketing platform. While we empathize with your situation, it's crucial to clarify that we do not have visibility into individual survey transactions or participant interactions. These are safely protected within our customers accounts.
We recommend reaching out directly to the company conducting the survey to address this issue.Customer Answer
Date: 03/12/2024
Complaint: 19633491
I am rejecting this response because:How can you tell such lies? You don't have my survey account with you?
My registered email ID is *******************
How can you tell lies? It's a shameful for a company like you. Now send my incentive immediately.
Regards,
*************************
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