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Business Profile

Septic Tank Treatment

Speights & Sons Septic Tank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Treatment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 8 speights and sons came to our home to pump our septic tank because of a backup. They came and "pumped" our tank, I paid them the $200 requested and they left by 5:30 that afternoon. By the next Sunday morning (1/12) both toilets were backed up again unable to flush. I uncovered the tank lid and removed the cap and the tank is full to the top with thick, black sludge.I texted them and told of the problem but did not hear back from them so I called twice and got no answer so I called from a different phone and he picked right up. He tried to say the lines were stopped up by grease. I told him that they were not stopped up, if they were the tank would not be full. He said they'd be out next day by 4 pm. Never showed up. He won't answer my calls. He answered a text saying they were behind and would ne out after 4 pm. Never showed up. Now won't answer calls or texts. We've been 5 days without toilets, shower or able to cook meals. I have cancer and on treatments. My wife and I are both disabled and on fixed incomes and can't afford someone else to come pump our septic. I have told him this but to no avail. At this point are trying to borrow money to get our situation taken care of.

Speights & Sons Septic Tank is NOT a BBB Accredited Business.

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