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Business Profile

Building Materials

Tex-Oma Builders Supply Co
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tex-Oma Builders Supply Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tex-Oma Builders Supply Co has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to replace two commercial doors. After about one month, one of the doors hinges failed and the arm/bracket broke off almost hitting one of my customers in the head. About two months later, the second door hinge fail. Now a spring in the door has broken and the door will not remain closed. This company will not honor any warranty and wants to be paid to come fix the doors that broke probably within two months of instillation. I am currently forced to use a bicycle lock to keep my doors shut and locked.

      Business Response

      Date: 05/30/2024

      I'm not finding any record of this order in our system. Please provide an order number, invoice number, or quote number for me to search by. Upon receiving that info, I will investigate further. 

      Customer Answer

      Date: 05/30/2024

      The sales order is 552990

       

      Business Response

      Date: 06/10/2024

      I have found the order in the system and will look into this. 

      Customer Answer

      Date: 06/19/2024

      I am rejecting this response because:   I am still waiting for a repair action from this company

      Customer Answer

      Date: 08/05/2024

      This process was taking way too long. The other company was not responding and I could not wait any longer on them to fix my doors.  I had to hire another company to fix them.  The only resolution I will accept from them now is reimbursement for what I had to pay the other company. 

      Thank You,
      ****

      Customer Answer

      Date: 08/08/2024

      NO. I have not heard a word from them since filing the complaint. I have had a friend tell that they told them I filed a complaint and they called me a "pussy".  Sorry for language, just trying to be accurate. 

       

      Customer Answer

      Date: 10/23/2024

      Here you go.

      Customer Answer

      Date: 11/27/2024

      Please see attached receipts about Binswanger Glass of Sherman ********** complaint is the product and insulation of product was horrible. Never worked Properly.

      **** ****** ************

      Business Response

      Date: 04/09/2025

      We respectfully disagree with the customer that this material should be replaced under warranty. We originally tried offering free labor if the customer would pay for the replacement material, but that proposal was rejected. We have no other solution to remedy this situation. Thank You 

      Customer Answer

      Date: 04/14/2025

      I am rejecting this response because:   You are inaccurate.  You said you would supply the material because you had it in your shop, but that I had to pay the labor, which was going to be over a $1,000.  And this was something that was your company's fault and should have been under warranty.  

      Business Response

      Date: 04/14/2025

      Understood sir. Either way, we felt the solution that we attempted to provide was reasonable. Thank you 

      Customer Answer

      Date: 04/14/2025

      I am rejecting this response because:   Understood.  We'll see if the BBB and the small claims court feels that way. 

      Customer Answer

      Date: 04/14/2025

      This company basically just admitted to lying to you guys.  They offered to give us a $10 part they had in back room if I paid over $1,000 for labor for a door that was under warranty.  Notice they avoid the "under warranty" part of the conversation. 

    Tex-Oma Builders Supply Co is BBB Accredited.

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