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Business Profile

Car Service

Executive Tranzport ET AL

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a ride with Executive Tranzport on the recommendation of the ************* airport. I was supposed to fly out at 6:10 AM ************* morning (May 18). I spent the night in ************* on Wednesday night to keep my daughter from having to drive me from ***** at that hour. Both the flight and the hotel were booked after corresponding with Executive Tranzport about their availability and service hours. I received multiple confirmations by both email and text, including a reminder text at 4:03 that morning. I was waiting outside my hotel for 15 minutes before I suspected that no one was coming. I tried to call their phone number and it went to voice mail and the mailbox was full. I replied to the text number that the confirmations had come from and got no response. At that point I scrambled to find an alternate ride and finally found a taxi that could pick me up, but unfortunately I had already missed the check in window for my flight by the time I arrived at the airport. I was forced to wait on the next American Airlines flight at 2:10. My daughter ended up coming up from ***** anyway so that I didnt have to sit all those hours in the terminal. My biggest frustration is that no one from Executive Tranzport made any effort to contact me either to inform me that they couldnt get me or to apologize after the fact. My husband was able to talk to their receptionist Thursday afternoon. She promised to get with her manager and have someone call us back but that was three business days ago and we have yet to hear from them. We asked them to compensate us $150 for the price of the hotel room, alternate ride service, and meals that I had to buy in the airport. Fortunately American Airlines did not charge me additional money for missing my flight.

Executive Tranzport ET AL is NOT a BBB Accredited Business.

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