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Business Profile

Consultant

Sheppard Air, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called for technical support and things went downhill. Really, I just want to finish this course but here we are.I requested at least three (3) different times that a member of management call to discuss what started as a misunderstanding and grew into a BBB complaint.Timeline:1st call 10:16am - requested assistance with a question in their test prep software and was told I was the next in line and it would only be a few minutes before I received a call back.2nd call 11:30am asked what happened to my call back and was told theres a long queue. I was also told I was in line but it was unclear how long it would be. I advised that my study time for the day was coming to an end and asked about scheduling a call back for 12/30. I was told that wasnt possible and subsequently requested a call from management to discuss.3rd call 12:01pm called to let them know I was out of time and reiterate that I wanted a call from management to discuss.4th call 12:05pm they called to answer my question. I was already beyond my allotted time and the family was waiting for me. I said that I was sorry but that I was now out of time and ended the call. I also reiterated the request for contact from senior management.Note: after this call I was blocked from accessing their system. I discovered this when I attempted to log back in to resume studying on 12/30 at 7:45am.5th call: (3rd try) I reached an actual person at 8:36am on 12/30. I asked about the #6 error code shown when I attempted to log in and was told it required management removal and they were all in a meeting until 11am. I reiterated my request for contact from senior management.Youll want to overlay the attached emails to see what transpired between the third and forth phone calls. Of note, this complaint contains substantially all of the communication between both parties. No other phone calls were made/received and no additional emails were exchanged.I just want to finish this course.

Sheppard Air, Inc. is NOT a BBB Accredited Business.

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