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Business Profile

Fitness Center

Hotworx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue has been resolved and Hotworx refunded the amount in full.ing to initially again. At this point I asked that they cancel the membership and reimburse me for the 2 months for not having access. The girl apologized and said she would take care of it. On August 2nd the new hire manager gave me a call & left a message that she would also take care of it and credit me back, I wasnt too concerned because I had already stopped funding the account for this monthly payment, since it was supposed to be closed in June. To my surprise another on Oct. 2nd there was another withdrawal for ****** a lump sum. I called to see what the issue was, and there was no answer. Oct. 13 I finally get a hold of the manager, she told me I had been delinquent on my account since July. I believe the girl that was there before the manager started forgot to cancel my account. However, the manager said she didnt remember evenleaving me a message & that I never called or asked for a refund. I have not even stepped into the gym after sign up and charged a total of ******.

Hotworx is NOT a BBB Accredited Business.

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