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Business Profile

Gun Dealers

Guns Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30 we ordered 5 boxes of gunshells from gunswarehouse.net. We had to zelle money to *************************, a total of $67.92. I then received a request for a copy of the zelle receipt which I sent immediately. I have sent receipt at least 3 times, but no reply. I would like our money back.

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/29/2023, I ordered a CZ 457 Varmit MTR .22 rifle from Guns Warehouse using their online website. The same day I placed the order I received an email asking for payment which I made using Zelle. I was offered a discounted price for using Zelle. I received an email back from them thanking me for the payment and that it would be processed and I would get a follow up email with a tracking number. I have not received anything since that time. I did an online chat with them once and was told that I would be receiving an update email from them and that I didnt need to do anything else. Now I cant get on the chat line anymore it goes only to email which I have sent them about four with no response. They have a phone number on their website that is different from the one that showed up on your website search. Neither of them work. Here is the info. From my Zelle payment You sent money to ***********************. Here are the details:Date11/29/2023 From ***************** Amount$548.45 Fee$0.00 Confirmation codePP0RRCFGJ6 DescriptionHuerter82787 *********************** will receive a message saying you've sent the money and explaining any steps that *** be required.I believe I was scammed. I dont expect that I can get my money back but I would like to see this website shut down so no one else gets scammed. Thank you,*********************

Guns Warehouse is NOT a BBB Accredited Business.

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