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Business Profile

Hotels

LaQuinta Inns & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On november 17th 2023 i checked into the hotel using a veteran rate of $65 per night to visit my son who is stationed in the area, On the 18th i returned to the hotel only to find that there was another person in the room. I went to the front desk with the other person and the front desk said that they checked me out because i wasnt there all day. They said that i would only be charged for the one night and would email me an updated receipt, but they did not. I found that i was charged $147 for two nights and now wydom hotels customer service and wydom credit card are telling me i need to work with the owner, but they arent answering. My son went by and they appear closed, both tell me there is nothing i can do. My case number is ********. Both have tried calling the hotel but tell me it is on me since the hotel isnt answering. Extra frustrating that customer service then essentially mocked even reaching out to the bbb.

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation for August 25th at the LaQuinta Inn and ************* I was to check out on Saturday, August 26th. My reservation number is 89320EE015210. A week before the event I called and canceled my room. However, my debit card has been charged. When I called the hotel in ************* yesterday, they told me I had to call corporate. Corporate told me all hotels were privately owned. I then again called the hotel in *************. I spoke to ******** who confirmed that I had canceled the reservation, but I would have to call back to speak to a ****. I called today. I spoke to a ****, who hung up on my twice, and once on my husband. My husband called back some time later and **** was conveniently gone. Corporate is no help. Please tell me what I need to do. I am going to take the story to the news as well. I feel like the card was charged and the money was pocketed. I have never had an establishment act this way. Any advice would be greatly appreciated. Sincerely, ******************************* ************

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a room online through AARP travel (Expedia) for La Quinta Inn in *************, **. On January 27, 2023. Upon arrival at the Motel, I checked in at the front desk and got a room key. Upon arrival at the room, I found it to either be occupied or not cleaned from the previous guest, it was filthy. So I returned to the front desk and advised the lady there of the issue, she apologized and said let's try this other room, and I will go with you to make sure its ok. Upon arrival at the second room she advised someone had stolen the tv remote and she would have to get another one and that it had apparently just been cleaned and there was some residual odor. Upon opening the door the smell of bleach almost took my breath away, I guess the cleaning she mentioned was by the crime scene cleanup crew. I told her the pictures on the website do not accurately depict the actual motel. She said I wasn't the first person this week to say that. I told her I would be checking out and finding another place to stay as this one didn't seem very safe. I have attempted to contact the motel on several occasions to no avail. Also contacted ******* corporate but they would not help either. I just want a refund of my stay that I didnt use. I ended up going to the Quality Inn down the street and stayed there where I have receipts for same.

LaQuinta Inns & Suites is NOT a BBB Accredited Business.

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