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Business Profile

Podiatrist

Harvey Foot Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went for a new patient appointment today and was very disturbed at the office. There were so many HIPAA violations, patients info out in the open, even patients financial information out in the open. I was in shock of the unprofessionalism of the paperwork! I dont think this business should be allowing patient personal info to be all over the place for anyone to see!

    Business Response

    Date: 06/24/2025

    77544662A0273

    There seemed to be attachments in your communications with me.

    However, they would not open.

    Dr. Harvey

    Business Response

    Date: 06/18/2025

    Hello,

    *****, the office manager, has had a stem cell transplant for acute leukemia. she takes about ten cancer medications a day.

    She is gradually getting the office paperwork organized but is taking some time.

    Her insurance knowledge is vast and she helps many people each day.

    It is unfortunate that the patient is unaware of her situation.

    Dr. Harvey

    Business Response

    Date: 07/01/2025

    23477830

    Hello,


    When I responded to this original notice I was unable to view the attachments.

    By contacting my local BBB she was able to forward the attachments in pdf which were readable.

    I understand the patient's concern. However, I explained that my wife, and office manager, had a stem cell implant for leukemia. Of the ten people who received the treatment only two survived and ***** was one. As such, she must take about ten cancer medications each morning which impairs her organizational skills.

    She is straightening her files now and should be finished soon.

    Dr. Harvey

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am rejecting this response because:   63460816017E2

    Business Response

    Date: 02/27/2024

    All of our claims must be submitted through a Clearing House called Waystar. Most doctors use Waystar. Last week Waystar had Computer problems in what they call SFTP settings.

    *****, our billng manager, has been on the phone with Waystar all afternoon. The problem should be resolved today or tomorrow. When it is resolved then the patient can be mailed the invoice she has asked for.

    This is a situation that is completely out of our local hands.

    Dr. Harvey

     

    Business Response

    Date: 02/28/2024

    All of our claims must be submitted through a Clearing House called Waystar. Most doctors use Waystar. Last week Waystar had Computer problems in what they call SFTP settings.

    *****, our billng manager, has been on the phone with Waystar all afternoon. The problem should be resolved today or tomorrow. When it is resolved then the patient can be mailed the invoice she has asked for.

    This is a situation that is completely out of our local hands.

    Dr. Harvey

     

    Business Response

    Date: 03/04/2024

    Our Office Manager has spoken with this patient and provided her the requested information.

    We will call her again.

    Customer Answer

    Date: 03/12/2024

    I am rejecting this response because:   

    That is not the truth. I have not been contacted by anyone from this office

Harvey Foot Clinic is NOT a BBB Accredited Business.

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