Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was quoted $120+ chemicals for a 1 time pool cleaning. I received an invoice 2 weeks after service for $655.53. I was billed for multiple days and chemicals when no tech came out and serviced my pool. I was not told the cost would be 5x the amount that was initially quoted. Their website said I should receive an email and photo of pool after each visit. I received neither. All I ever received was the invoice with the amount due. This is poor business tactics. I spoke with the owner regarding the discrepancies with the invoice and billed, he was not willing to honor initial quote.
Business Response
Date: 03/17/2023
Business Response /* (1000, 5, 2022/12/19) */
We made six stops for the invoice in question. The work started 6/15/22 and completed 7/11/22. The $120 mentioned was an average estimate per stop. We NEVER do a firm quote on green pools.
Customer was informed that it would require several stops and was given an estimate of the cost of the final invoice. Even if not, the pool was clearing up as we came every few days, therefore the customer knew we were coming out. A discount was offered for benefit of the doubt, several months ago, but was not redeemed.
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